SplitForms Booking · Reminders
Appointment reminder texts and emails, sent automatically
SplitForms Booking emails every customer a reminder before their appointment, at the time you pick from 30 minutes to 1 week before, and texts the customers who opted in, from 30 minutes to 2 days before. Each reminder carries the service, the time and a link to reschedule or cancel. Email reminders are included in Booking ($100/year after a 14-day free trial); texts use SMS credits, with 20 free to start.
14-day free trial, no card. Then $100/year for 10,000 bookings.
The reminder text
What an appointment reminder text looks like
Every text is built from the same short template: your business name, the service, the time in your time zone and a private link. This example is generated by the code that sends real reminders.
Text message
Northside Studio: reminder of your Massage appointment Thu Oct 22, 3:30 PM. Change or cancel: https://splitforms.com/book/manage/… Reply STOP to opt out.
Video appointments
A Join link to the meeting is added before the change-or-cancel link.
Opt-out built in
The first text for a booking ends with “Reply STOP to opt out.” Customers who reply STOP get no more texts.
Confirmation texts too
Optionally text a confirmation the moment someone books, in the same format: “your Massage appointment is booked for…”
How it works
Email reminders for everyone, texts for those who opt in
Email reminders
Subject line “Reminder: [service] [time]”. The email lists the booking details, any documents the customer still needs to upload, your arrival instructions and phone number, with a Join meeting button for video calls and a Reschedule or cancel button.
Timing: 30 minutes, 1 hour, 2 hours, 4 hours, 12 hours, 1 day, 2 days, 1 week before.
SMS appointment reminders
Customers see a “Text me about this appointment” box when they book. Only those who tick it get texts. Numbers typed without a country code use the code you set for your business.
Timing: 30 minutes, 1 hour, 2 hours, 4 hours, 12 hours, 1 day, 2 days before.
Sent on schedule, once
Due reminders are checked every 5 minutes. Each confirmed booking gets one email reminder and at most one text reminder, and cancelled bookings get none.
Every text logged
The Text messages tab lists each text with its status (sent, delivered, failed or skipped) and the credits it used. You get an email when your balance runs low.
Pricing
Pay for texts only when you send them
- Booking add-on: $100/year for 10,000 bookings, after a 14-day free trial
- Email reminders and confirmations included
- 20 free SMS credits the first time you turn texts on
- 1 credit per text part to the US or Canada, 3 to 5 credits to other countries
- Credit packs bought separately in the dashboard; credits never expire
- Texts that fail to send are refunded
Setup
Set up appointment reminders in four steps
Create your booking page
In the SplitForms dashboard, switch to Booking and add your services, staff and opening hours. Customers book on your hosted page or the widget on your site.
Turn on email reminders
Go to Booking › Emails & texts › Emails, tick “Send a reminder before each appointment” and pick the timing, from 30 minutes to 1 week before.
Turn on text reminders
Open the Text messages tab, tick “Text a reminder before each appointment” and pick 30 minutes to 2 days before. The first time you turn texts on you get 20 free credits.
Send yourself a test
Use “Send yourself a test” on the same tab to see a text on your own phone, then buy a credit pack when you need more.
Also see the Google Calendar booking page, how SplitForms Booking compares with Calendly, reminders for salon booking software, how no-show fees and appointment deposits work, or the full online booking system overview.
Frequently
asked.
Anything missing? Email us and we’ll answer.
What does an appointment reminder text say?
It names your business, the service and the time, then adds a link to change or cancel. Video appointments also get a Join link, and the first text a customer gets for a booking ends with “Reply STOP to opt out.” The wording is plain characters so a text usually stays short.
How far before the appointment are reminders sent?
You choose. Email reminders can go 30 minutes, 1, 2, 4 or 12 hours, 1 day, 2 days or 1 week before. Text reminders can go 30 minutes to 2 days before. New booking pages start at 1 day for email and 2 hours for texts.
Who gets text reminders?
Only customers who tick “Text me about this appointment” when they book and leave a phone number. Everyone with an email address still gets the email reminder.
How much do SMS reminders cost?
Texts use SMS credits, bought separately in credit packs from the dashboard. A text to the US or Canada uses 1 credit per message part; other countries use 3 to 5. You get 20 free credits to try it, credits never expire, and texts that fail to send are refunded.
How much does SplitForms Booking cost?
Booking is a paid add-on: $100/year (USD) for 10,000 bookings per billing year, after a 14-day free trial with no card. Email reminders are included; texts use SMS credits.
Can customers reschedule from the reminder?
Yes. Both the email and the text link to a private page where the customer can reschedule or cancel within the cutoff you set, and the reminder email has a Reschedule or cancel button.
More booking guides
Google Calendar booking page
Two-way sync, busy times, Google Meet links and per-staff calendars.
Calendly alternative
Per-account vs per-seat pricing, and where each tool is the better pick.
Salon booking software
Stylist calendars, service menus with deposits, and client intake questions.
Barber booking app
Book a barber from your bio link in the phone browser, with deposits and reminders.
No-show fees and deposits
Take a deposit through Stripe at booking, or email a payment link after a no-show.
Massage booking software
60 and 90-minute sessions, a break between clients, intake questions and deposits.
Spa booking software
Staff mode or spaces per time for a day spa, with intake per treatment.
Tattoo booking software
Free consultations, session deposits, artist calendars and reference images.
Personal trainer booking app
1:1 and small-group sessions, a health check and waiver, payment at booking.
Yoga studio booking software
Class spaces per time, a health waiver, waitlist emails and reminders.