Maintenance request form

Maintenance request form template that sorts urgent work first.

Updated September 2026 · plan facts checked against /pricing

Ready-made HTML that asks for property, request type, and urgency up front — so emergencies get flagged before anyone reads the full description.

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500 free total
Urgency triage
Photo uploads

A maintenance request form submitting property, request type, and urgency to the splitforms dashboard

Auto-triage

Request type and urgency pre-sort every ticket into the right queue on submission.

Spam filtered

The botcheck honeypot and form_loaded_at time-trap reject bot submissions before you see them.

Email + dashboard

Every request lands in your inbox and the splitforms dashboard — no server code.

Copy-paste HTML

Free maintenance request form HTML template.

Maintenance teams need triage before prose — request type and urgency route the ticket the moment it arrives, and a photo fieldset means fewer follow-up calls. Replace YOUR_ACCESS_KEY with the key from your dashboard. Building the intake into a property-management app instead of a static page? The same endpoint accepts a fetch() POST — see the API reference, or route every submission with a signed webhook.

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maintenance.html

<form action="https://splitforms.com/api/submit"
      method="POST"
      enctype="multipart/form-data">
  <input type="hidden" name="access_key" value="YOUR_ACCESS_KEY" />
  <input type="hidden" name="subject" value="New maintenance request" />
  <input type="hidden" name="form_loaded_at" id="form_loaded_at" />

  <fieldset>
    <legend>Contact and property</legend>
    <label>Name <input name="name" autocomplete="name" required /></label>
    <label>Email <input name="email" type="email" autocomplete="email" required /></label>
    <label>Property or unit
      <input name="property" placeholder="Building, unit, or service address" required />
    </label>
  </fieldset>

  <fieldset>
    <legend>The request</legend>
    <label>Request type
      <select name="request_type" required>
        <option value="">Choose one</option>
        <option>Plumbing</option>
        <option>Electrical</option>
        <option>HVAC / heating / cooling</option>
        <option>Appliance</option>
        <option>General repair</option>
        <option>Other</option>
      </select>
    </label>
    <label>Urgency
      <select name="urgency" required>
        <option>Emergency - immediate attention</option>
        <option>Today if possible</option>
        <option>This week</option>
        <option>Routine maintenance</option>
      </select>
    </label>
    <label>Describe the issue
      <textarea name="details" rows="5" required></textarea>
    </label>
  </fieldset>

  <fieldset>
    <legend>Photos (optional)</legend>
    <label>Leak, damage, or appliance label photo
      <input name="photo" type="file" accept="image/*" multiple />
    </label>
  </fieldset>

  <input type="checkbox" name="botcheck" style="display:none" tabindex="-1" />
  <button type="submit">Submit maintenance request</button>
</form>
<script>
  document.getElementById('form_loaded_at').value = Date.now();
</script>

Step by step

How to create a maintenance request form tenants will use.

Five steps from a blank page to requests landing in your dashboard and inbox, sorted by urgency.

Capture property and contact details first

Ask for name, email, and property, unit, or service address before anything else — a maintenance ticket without a unit number can't be dispatched.

Add request type and urgency dropdowns

Use select fields for request type (plumbing, electrical, HVAC, appliance, general repair) and urgency (emergency, today, this week, routine) so every request pre-sorts into the right queue on submission.

Let tenants attach photos

Set enctype="multipart/form-data" on the form and add an input type="file" field so tenants can attach a leak photo, damage picture, or appliance label — it helps the right trade get dispatched on the first visit.

Add your access_key and spam protection

Paste your access_key into the hidden field, leave the botcheck honeypot empty, and add the hidden form_loaded_at field (set by the one-line script below) so splitforms can reject submissions that arrive too fast to be human.

Test it, then route by urgency

Submit a test request and confirm it lands in your dashboard and inbox. Connect Slack, email, or a webhook so emergency requests page the on-call tech, and send routine work to a queue in Sheets, Notion, or Airtable.

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Routing logic

How do you route a maintenance request form by urgency?

A maintenance request form template is ready-made HTML that tenants, guests, or internal staff use to report a repair — so the issue reaches you instead of getting lost in a text message. Point it at POST https://splitforms.com/api/submit with your access_key and every request lands in your dashboard and inbox. The urgency field feeds three queues without anyone re-typing, and you can route each one with a signed webhook.

Emergency — leaks, no heat, no power, lockouts, and anything needing immediate dispatch
Trade queue — plumbing, electrical, HVAC, appliance, and general repair categories
Operations — route routine work to a weekly queue, spreadsheet, Notion, or field-service system

A maintenance request routed by urgency to on-call dispatch, a trade queue, and operations

Where requests go

Where do maintenance request form submissions go?

Every request is emailed to you and saved to a searchable dashboard — spam filtered before it ever reaches you. Search, export to CSV, or forward it to Slack, a webhook, or property-management software.

500 requests total, free to start
Botcheck honeypot + form_loaded_at time-trap on every plan
Webhooks to Airtable, Sheets, Notion, AppFolio, Buildium, or a custom endpoint

Maintenance request submissions in the splitforms dashboard

Form fields

What should a maintenance request form include?

The difference between a ticket you can dispatch and one that triggers a follow-up call is a handful of fields. Ask for these up front and every request arrives ready to route.

Property or unit, name, and contact details — a ticket without a unit can't be dispatched
Request type and urgency dropdowns so every request pre-sorts into the right queue
Optional photo uploads for leaks, damage, or an appliance data plate

The fields a production-ready maintenance request form needs

How SplitForms works

What happens after someone submits your form?

splitforms receives the submission, filters spam, saves it to your dashboard and emails you — then, on paid plans, sends it on to your webhooks and integrations. No backend infrastructure to build.

A SplitForms contact form submission launching straight to your inbox

Add your endpoint

Point your form to your unique SplitForms endpoint. That's it.

HTML form pointing at a SplitForms submit endpoint

Receive submissions

We instantly capture and organize every submission in your inbox.

Submissions inbox with searchable leads and status pills

Route anywhere

Send data to email, spreadsheets, CRMs, webhooks, and 7,000+ apps.

Generic integration tiles for email, sheets, chat, CRM, automate, and webhook

Start Free Read the Docs

No credit card required. Set up in under 60 seconds.

Connect & automate

Where can submissions go besides email?

On paid plans, submissions can also go to Slack, Discord, Google Sheets, Notion, Airtable, Zapier or any signed webhook — and splitforms works on the platforms you build on, from WordPress and Shopify to Next.js. With Stripe connected, your forms can take payments too.

NewTake payments on your formsDeposits, bookings, order forms — submitters check out through Stripe and the money goes straight to your Stripe account. Included on every paid plan.See payment forms →Need time slots? Online booking →

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Setup guides for the stacks you use

HTMLReactNext.jsAstroWebflowWordPress

Questions

Maintenance request form questions.

View all FAQs

What should a maintenance request form include?

A useful maintenance request form includes name, contact details, property or unit, request type, urgency, issue description, permission-to-enter notes, and optional photo uploads. The urgency and request type fields are the most important for triage.

Can this route requests to property management software?

Yes. splitforms can email the request, store it in the dashboard, and forward it through a webhook to tools such as Airtable, Google Sheets, Notion, Slack, AppFolio, Buildium, Jobber, Housecall Pro, or a custom endpoint.

Can tenants upload photos?

Yes. Add enctype="multipart/form-data" to the form and use an input type="file" field. Photo uploads run on the Storage integration (available on paid plans), which accepts up to 5 files per submission at 5 MB each — enough room for a few angles of a leak or an appliance data plate.

Is this different from a service request form?

A maintenance request form is usually for existing tenants, customers, or internal facilities teams. A service request form is often lead capture for a contractor. The fields overlap, but maintenance forms need property/unit and urgency triage first.

How do I stop spam maintenance requests?

Every submission passes through the botcheck honeypot — a hidden field that must stay empty — and the form_loaded_at time-trap, which rejects entries submitted too fast to be human. Add per-form allowed domains or strict origin mode, and turn on reCAPTCHA v2 with your own site key for extra coverage.

What does a maintenance request form backend cost?

Free covers 500 requests total with unlimited forms, email notifications, spam filtering, and the dashboard. Pro is $5/month for 5,000 submissions a month plus CSV/XML/PDF exports, webhooks, integrations, an auto-responder, CC/BCC and priority support. Annual is $49/year for 15,000 submissions a month. Larger portfolios can use Business (unlimited) — email hello@splitforms.com.

Can I notify the on-call tech immediately, or redirect tenants after they submit?

Yes. Add a hidden subject field to control the notification email's subject line, and a hidden redirect field with a URL to send tenants to a thank-you or next-steps page after they submit. Email notifications to your maintenance team are free on every plan, and you can connect Slack, Discord, Telegram, or a webhook so emergency requests reach the right channel right away.

Simple pricing

How much does splitforms cost?

Free gives you 500 submissions for $0 — no card, no time limit. Pro is $5/month for 5,000 submissions a month, and Annual is $49/year for 15,000 a month with every Pro feature.

Free

$0— 500 submissions

No card, no time limit

Best for testing

For side projects and indie devs.

500 free submissions
Unlimited forms
Email notifications included
Smart spam filtering
Submissions dashboard
Redirect after submit
MCP server included

Get Started

Recommended

Pro

$5/ month

Billed monthly

Every paid feature, for agencies and growing products.

5,000 submissions per month
Unlimited forms
Webhooks and integrations
CC/BCC, auto-replies and routing
File uploads with 500 MB storage
Stripe payments on your forms
3 team seats
Cancel anytime

Annual

$49/ year

About $4.08 per month, billed yearly

Best value

Every Pro feature with triple the volume — $0.27 per 1,000 at full use.

15,000 submissions per month
Unlimited forms
Everything in Pro
File uploads with 5 GB storage
3 team seats
Priority email support

No credit card required on Free • Cancel anytime • Full pricing and FAQ