Give the form a deciding field
Add a select, radio, or number field whose answer should decide the recipient — for example topic, department, role, or budget.
Feature · Answer-Based Routing
Route form submissions to the right inbox based on the answers
Send support questions to support, billing to billing, and big budgets to the founder — with simple if-this-answer-then-that-inbox rules. No Zapier needed.
- 500 free to start
- No credit card
- 30-sec setup
No backend to build
Your form posts to one splitforms endpoint — no server, API route, or SDK. splitforms is the backend.
Straight to your dashboard
Every submission is saved to a searchable dashboard and emailed to you — spam filtered before it lands.
Answer-Based Routing, built in
No glue code, no third-party middleman — it ships as part of splitforms and works from your first submission.
Copy-paste ready
Drop this into any project.
Replace YOUR_ACCESS_KEY with the key from your splitforms dashboard. No SDK to install, no build step — the same html you already write.
<!--
Answer-based routing: the form only needs a field whose answer decides
who should hear about it. The rules live in Dashboard → Form settings →
Notifications.
-->
<form action="https://splitforms.com/api/submit" method="POST">
<input type="hidden" name="access_key" value="YOUR_ACCESS_KEY" />
<input type="text" name="name" placeholder="Name" required />
<input type="email" name="email" placeholder="Email" required />
<select name="topic" required>
<option value="">What is this about?</option>
<option>Sales</option>
<option>Support</option>
<option>Billing</option>
</select>
<input type="number" name="budget" placeholder="Budget (USD)" />
<textarea name="message" placeholder="Message" required></textarea>
<input type="checkbox" name="botcheck" style="display:none" tabindex="-1" />
<button type="submit">Send</button>
</form>
<script src="https://splitforms.com/embed.js" async></script>
<!--
Example rules (first match wins; no match → your default recipient):
topic equals Support → [email protected] (replace default)
topic equals Billing → [email protected] (replace default)
budget greater than 10000 → [email protected] (add alongside default)
Operators: equals, not equals, contains, greater than, less than.
-->How to set it up
How to set up Answer-Based Routing.
How answer-based routing flows through splitforms — what you do, what we do, and what lands in your inbox.
Add rules in Form settings → Notifications
Pick the field, an operator (equals, not equals, contains, greater than, less than), a value, and the address(es) to notify. Choose whether the rule replaces your default recipient or adds to it.
Test each branch
Submit the form once per answer. Each notification goes to the matching address; answers that match no rule go to your default recipient.
How answer-based routing works
How does splitforms handle Answer-Based Routing?
Answer-based routing decides who gets the notification email from what the submitter chose. In Form settings → Notifications, add rules in plain terms: when a field equals, does not equal, contains, is greater than, or is less than a value, email these addresses — either instead of your default recipient or alongside it. Route the same submission to an email inbox or a webhook at the same time — nothing here is one-or-the-other.
- Route by any field — topic, department, location, role, or budget
- Five operators: equals, not equals, contains, greater than, less than
- Replace the default recipient or copy extra people alongside it
What you get
What do you get with Answer-Based Routing?
Every reason below is the boring, reliable kind — the fundamentals of answer-based routing, built once and tested in production so you never have to.
- Fail-safe: no match or a broken rule still emails your default recipient
- No Zapier or webhook relay — routing runs inside splitforms
- Works with any form that posts to splitforms
How SplitForms works
What happens after someone submits your form?
splitforms receives the submission, filters spam, saves it to your dashboard and emails you — then, on paid plans, sends it on to your webhooks and integrations. No backend infrastructure to build.
Add your endpoint
Point your form to your unique SplitForms endpoint. That's it.
Receive submissions
We instantly capture and organize every submission in your inbox.
Route anywhere
Send data to email, spreadsheets, CRMs, webhooks, and 7,000+ apps.
No credit card required. Set up in under 60 seconds.
Connect & automate
Where can submissions go besides email?
On paid plans, submissions can also go to Slack, Discord, Google Sheets, Notion, Airtable, Zapier or any signed webhook — and splitforms works on the platforms you build on, from WordPress and Shopify to Next.js. With Stripe connected, your forms can take payments too.
NewTake payments on your formsDeposits, bookings, order forms — submitters check out through Stripe and the money goes straight to your Stripe account. Included on every paid plan.See plans →Common questions
Answer-Based Routing questions.
View all FAQsHow do I send form submissions to different emails based on the answer?
Open Form settings → Notifications and add a routing rule: choose the field (for example topic), an operator (equals), the value (Billing), and the address to notify ([email protected]). Add a rule per branch. Rules are checked in order, the first match wins, and anything that matches no rule goes to your default recipient.
Can a rule copy someone instead of replacing the default recipient?
Yes. Each rule either replaces the default recipient or adds its addresses alongside it — useful for copying a manager on large budgets while the usual inbox still gets the lead.
Which plan includes answer-based routing?
Routing is included on the paid plans: Pro ($5/month) or Annual ($49/year). On Free, every notification goes to your default recipient.
What if a rule is wrong or nothing matches?
The notification goes to your default recipient. Routing is designed to fail safe: a missing field, an unmatched answer, or a malformed rule never stops the email from being sent.
Does routing affect webhooks and integrations?
No. Routing only chooses who receives the notification email. Webhooks, Slack, Sheets, and other integrations receive every submission on the form as usual.
Simple pricing
How much does splitforms cost?
Free gives you 500 submissions for $0 — no card, no time limit. Pro is $5/month for 5,000 submissions a month, and Annual is $49/year for 15,000 a month with every Pro feature.
Free
$0— 500 submissions
For side projects and indie devs.
- 500 free submissions
- Unlimited forms
- Email notifications included
- Smart spam filtering
- Submissions dashboard
- Redirect after submit
- MCP server included
Recommended
Pro
$5/ month
Billed monthly
Every paid feature, for agencies and growing products.
- 5,000 submissions / mo
- Unlimited forms
- Webhooks and integrations
- CC/BCC, auto-replies and routing
- File uploads with 500 MB storage
- Stripe payments on your forms
- 3 team seats
- Cancel anytime
Annual
$49/ year
About $4.08/mo, billed yearly
Every Pro feature with triple the volume — $0.27 per 1,000 at full use.
- 15,000 submissions / mo
- Unlimited forms
- Everything in Pro
- File uploads with 5 GB storage
- 3 team seats
- Priority email support
No credit card required on Free • Cancel anytime • Full pricing and FAQ