Capture what and who
Required: complainant name, contact email or phone, order / account / reference number, complaint category (product / service / billing / staff / delivery / other). Category drives the routing.
Form template · Feedback
Complaint Form Template
A complaint that lands in the general inbox gets a generic reply. A complaint that lands on a manager's desk with the right context gets resolved. This form routes by severity from the first field.
- 500 free / mo
- No PHP · no SDK
- One POST endpoint
Live template preview
Feedback
How would you rate your experience? *★★★★★
What can we do better? *Be honest — we won't take it personally.
Email (optional, for follow-up)you@example.com
Send
Pick your complaint form — one click to use it
Every template is free and fully editable in the drag-drop builder — swap fields, colors, and the button label before you publish.
Best matchUse this template
Feedback
How would you rate your experience? *★★★★★
What can we do better? *Be honest — we won't take it personally.
Email (optional, for follow-up)you@example.com
Send
Customer support
Your name *Jane Builder
Email *jane@example.com
Phone (for urgent issues)+1 415 555 0142
+ 3 more fields in the builder
Send
Bug report
Short summary *What went wrong?
Severity *Critical
Browser & OSChrome 120 / macOS
+ 2 more fields in the builder
Send
No backend code
No server, API route, or SDK — your Complaint Form posts straight to one endpoint.
Straight to your inbox
Every submission is emailed to you and saved to a searchable dashboard — spam filtered before it reaches you.
Copy-paste ready
It's plain HTML you own — paste the Complaint Form snippet, swap in your access key, and ship.
Copy and ship
Your Complaint Form, ready to paste.
HTML by default — the same field set also renders as React, Next.js, PHP, and cURL in your dashboard. Every variant posts to the same /api/submit endpoint. Replace YOUR_ACCESS_KEY with the key from your dashboard; that's the only edit.
<form action="https://splitforms.com/api/submit" method="POST">
<input type="hidden" name="access_key" value="YOUR_ACCESS_KEY">
<input type="hidden" name="subject" value="New feedback submission">
<label for="rating">How would you rate your experience? *</label>
<select id="rating" name="rating" required>
<option value="">Choose…</option>
<option>★★★★★</option>
<option>★★★★☆</option>
<option>★★★☆☆</option>
<option>★★☆☆☆</option>
<option>★☆☆☆☆</option>
</select>
<label for="feedback">What can we do better? *</label>
<textarea id="feedback" name="feedback" placeholder="Be honest — we won't take it personally." required></textarea>
<label for="email">Email (optional, for follow-up)</label>
<input id="email" type="email" name="email" placeholder="you@example.com">
<!-- honeypot — bots fill every field -->
<input type="checkbox" name="botcheck" style="display:none" tabindex="-1" autocomplete="off">
<button type="submit">Send</button>
</form><p class="splitforms-attribution" style="margin-top:12px;font-size:11px;color:#888;text-align:right">
Powered by <a href="https://splitforms.com" style="color:#888;text-decoration:none" target="_blank" rel="sponsored noopener">splitforms</a>
</p>How to add it
How to add a Complaint Form to your site.
To add a Complaint Form to your site you need three things: a free splitforms access key, the HTML snippet above, and your key pasted into it. No backend, database, or CAPTCHA library — the form posts to one URL and every submission lands in your inbox and dashboard.
Ask for severity and details
Severity dropdown (minor inconvenience / significant issue / serious — needs manager / safety or legal concern) and a description textarea. Severity escalates: serious complaints ping a manager inbox, safety complaints route to legal within hours.
Acknowledge and route
Auto-respond within minutes with a reference number and a realistic reply window. Webhook the submission to the right team based on category and severity — and to a manager dashboard so serious complaints are visible, not buried.
What's included
What's in this Complaint Form template?
Unresolved complaints are how you lose customers, get chargebacks, and collect one-star reviews. The form's job isn't to make complaining harder — it's to route the complaint to the right responder with enough context to act. Severity and category drive the routing: a billing-error complaint goes to finance, a staff-conduct complaint to a manager, a product-safety complaint to legal. Same form, three completely different responders, all replied to inside the SLA your customer actually cares about. Severity + category routes the complaint — manager sees serious, finance sees billing, legal sees safety.
- Feedback — 3 ready-made fields
- HTML, JS, React, PHP, and cURL outputs
- One POST endpoint, no SDK — honeypot and classifier, no CAPTCHA
Where submissions go
Where do your Complaint Form submissions go?
Reply-to is wired to the visitor's email, so one tap on Reply answers them directly — while the built-in honeypot and spam classifier filter out bots before they reach you. Every submission is emailed to your inbox and can forward to a webhook or Slack the moment a visitor hits send.
- Reply-to wired to the visitor's email — reply straight from your inbox
- Honeypot and spam classifier filter bots, no CAPTCHA friction
- Live dashboard, CSV export, and signed webhooks on paid plans
How SplitForms works
From form to workflow in 3 simple steps.
Connect your form, collect every submission, and send data where it needs to go — without building backend infrastructure.
Add your endpoint
Point your form to your unique SplitForms endpoint. That's it.
Receive submissions
We instantly capture and organize every submission in your inbox.
Route anywhere
Send data to email, spreadsheets, CRMs, webhooks, and 7,000+ apps.
No credit card required. Set up in under 60 seconds.
Connect & automate
Connect your favorite tools and automate everything
SplitForms works with the destinations you route to and the platforms you build on — from Slack and Sheets to WordPress, Shopify, and Next.js.
Trusted by indie teams and agencies shipping forms worldwide
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Testimonials
Loved by developers shipping at every scale.
40 quotes on record — from indie hacks to agency migrations.
“I replaced a Lambda + DynamoDB + SES contact form with six lines of HTML. It took eleven minutes, and the dashboard is better than what I was going to build.”
“We migrated 14 client sites off Formspree in a single weekend. The price is a third of what we paid, the API is more honest, and the spam filter actually works.”
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“The free plan gave me 500 submissions before I paid a cent, and Pro is five dollars a month. I've spent more on coffee deciding which backend to use.”
“Spam went from forty junk entries a day to zero, with no reCAPTCHA puzzle ruining the form. The honeypot and time-trap just quietly do their job.”
“Point the form action at one endpoint and you're done. No SDK, no client library, no build step. This is how a form backend should feel.”
“Leads land in Slack the second someone submits, and a copy goes to Google Sheets for the sales team. I wired both up in under ten minutes.”
“I run a static Hugo site on a five-dollar VPS. splitforms gave it a real contact form without me standing up a single server.”
Questions
Complaint Form questions.
View all FAQsShould complaints go to a separate inbox from general support?
Yes — at minimum, a separate tag or folder. Complaints need a different SLA (faster), a different responder (empowered to issue refunds or escalations), and a different tone in the reply. Mixing them with general tickets guarantees some get a generic canned response.
How do we acknowledge without admitting fault?
Standard pattern: 'Thank you for raising this. We've logged your complaint as reference #12345 and a manager will respond within [X business days]. We take this seriously and will investigate.' Acknowledges the complaint, sets a timeline, doesn't admit liability. Run the wording past legal if you're in a regulated industry.
What about complaints that mention legal action or regulators?
Flag them — add a keyword detector in your webhook that surfaces any submission mentioning 'sue', 'lawyer', 'attorney general', 'BBB', 'ombudsman', or 'regulator'. Those route straight to legal or senior leadership, not the front-line queue. Speed of response matters disproportionately for these.
Can complaints feed our quality or QA process?
Yes — webhook category-tagged complaints into your QA tool or a Notion / Airtable dashboard. Monthly review of complaint patterns surfaces training gaps, product defects, and process failures before they become a trend on review sites.
Should we ask for supporting documents?
Optional file upload for receipts, photos, or screenshots — Pro feature. Don't require it; many complaints are valid without documentation and requiring uploads drops submission. Offer it; let customers attach if they have evidence ready.
Simple pricing
Start free. Scale when you need more.
Choose a plan that fits your workflow — from a free form endpoint to full automations, exports, and higher submission limits.
Free
$0
Free forever
For side projects and indie devs.
- 500 submissions / mo
- Unlimited forms
- Email notifications included
- Honeypot spam filtering
- Submissions dashboard
- MCP setup stays free
- No credit card required
Most Popular
Pro
$5/ month
was $15 · save 67% · new-user price
For agencies and growing products.
- 5,000 submissions / mo
- Unlimited forms
- Every paid feature included
- Priority support (under 4hr)
- 10× free submission volume
- Cancel anytime
Pre-launch · founders pricing locked in
3-Year
$59/ 36 months
was $99 · save 40% · new-user price
Pay $59. 3 years sorted.
- 15,000 submissions / mo
- Unlimited forms
- Everything in Pro
- Renews every 3 years
- Long-term discount
- Priority support included
- Vote on the roadmap
No credit card required on Free • Cancel anytime