Capture ticket category
Required: category (billing / bug / feature / account / general), urgency, account email, description. Optional: screenshot upload (Pro), order/invoice number for billing.
Form template · Customer support
Customer Support Form Template
Live chat plugins start at $50-100/month per seat. For low-volume support, a structured contact form plus a Pro webhook into Linear or Help Scout does the same job for far less.
- 500 free / mo
- No PHP · no SDK
- One POST endpoint
Live template preview
Customer support
Your name *Jane Builder
Email *jane@example.com
Phone (for urgent issues)+1 415 555 0142
Order / account ID (optional)ORD-49281
How urgent is this? *Critical — blocking us
+ 1 more fields in the builder
Send
Pick your customer support form — one click to use it
Every template is free and fully editable in the drag-drop builder — swap fields, colors, and the button label before you publish.
Best matchUse this template
Customer support
Your name *Jane Builder
Email *jane@example.com
Phone (for urgent issues)+1 415 555 0142
+ 3 more fields in the builder
Send
Bug report
Short summary *What went wrong?
Severity *Critical
Browser & OSChrome 120 / macOS
+ 2 more fields in the builder
Send
Feedback
How would you rate your experience? *★★★★★
What can we do better? *Be honest — we won't take it personally.
Email (optional, for follow-up)you@example.com
Send
No backend code
No server, API route, or SDK — your Customer Support Form posts straight to one endpoint.
Straight to your inbox
Every submission is emailed to you and saved to a searchable dashboard — spam filtered before it reaches you.
Copy-paste ready
It's plain HTML you own — paste the Customer Support Form snippet, swap in your access key, and ship.
Copy and ship
Your Customer Support Form, ready to paste.
HTML by default — the same field set also renders as React, Next.js, PHP, and cURL in your dashboard. Every variant posts to the same /api/submit endpoint. Replace YOUR_ACCESS_KEY with the key from your dashboard; that's the only edit.
<form action="https://splitforms.com/api/submit" method="POST">
<input type="hidden" name="access_key" value="YOUR_ACCESS_KEY">
<input type="hidden" name="subject" value="New support ticket">
<label for="name">Your name *</label>
<input id="name" type="text" name="name" placeholder="Jane Builder" required>
<label for="email">Email *</label>
<input id="email" type="email" name="email" placeholder="jane@example.com" required>
<label for="phone">Phone (for urgent issues)</label>
<input id="phone" type="tel" name="phone" placeholder="+1 415 555 0142">
<label for="order_id">Order / account ID (optional)</label>
<input id="order_id" type="text" name="order_id" placeholder="ORD-49281">
<label for="severity">How urgent is this? *</label>
<select id="severity" name="severity" required>
<option value="">Choose…</option>
<option>Critical — blocking us</option>
<option>High — losing time</option>
<option>Medium — annoying</option>
<option>Low — heads-up</option>
</select>
<label for="description">What's wrong? *</label>
<textarea id="description" name="description" placeholder="Steps to reproduce, error messages, screenshots if you have them." required></textarea>
<!-- honeypot — bots fill every field -->
<input type="checkbox" name="botcheck" style="display:none" tabindex="-1" autocomplete="off">
<button type="submit">Send</button>
</form><p class="splitforms-attribution" style="margin-top:12px;font-size:11px;color:#888;text-align:right">
Powered by <a href="https://splitforms.com" style="color:#888;text-decoration:none" target="_blank" rel="sponsored noopener">splitforms</a>
</p>How to add it
How to add a Customer Support Form to your site.
To add a Customer Support Form to your site you need three things: a free splitforms access key, the HTML snippet above, and your key pasted into it. No backend, database, or CAPTCHA library — the form posts to one URL and every submission lands in your inbox and dashboard.
Route by category
Webhook branches on category — billing goes to finance Slack; bugs to engineering Linear; feature requests to product Productboard. Each team owns their queue.
Auto-confirm with SLA
Auto-respond with ticket number and SLA promise ('we'll reply within 24 hours on weekdays'). Sets expectations and reduces the 'have you seen this?' follow-up email two days later.
What's included
What's in this Customer Support Form template?
Support tools (Zendesk, Intercom, Help Scout) start at $20-100/seat/month. For early-stage SaaS handling 10-50 tickets a week, a structured support form that webhooks into Linear / Notion / Slack handles the volume without the subscription. The form captures ticket category (billing / bug / feature request / account access / general), urgency (blocking / high / medium / low), account email, and description. Routing the categories to different Slack channels or Linear teams turns the form into a triage layer. As you scale, switch the webhook target to Zendesk or Intercom and the form stays — same UX, different backend. SLA tracking still works because submission timestamps are stored. Webhooks into Linear / Notion / Help Scout / Zendesk · category-based routing.
- Customer support — 6 ready-made fields
- HTML, JS, React, PHP, and cURL outputs
- One POST endpoint, no SDK — honeypot and classifier, no CAPTCHA
Where submissions go
Where do your Customer Support Form submissions go?
Reply-to is wired to the visitor's email, so one tap on Reply answers them directly — while the built-in honeypot and spam classifier filter out bots before they reach you. Every submission is emailed to your inbox and can forward to a webhook or Slack the moment a visitor hits send.
- Reply-to wired to the visitor's email — reply straight from your inbox
- Honeypot and spam classifier filter bots, no CAPTCHA friction
- Live dashboard, CSV export, and signed webhooks on paid plans
How SplitForms works
From form to workflow in 3 simple steps.
Connect your form, collect every submission, and send data where it needs to go — without building backend infrastructure.
Add your endpoint
Point your form to your unique SplitForms endpoint. That's it.
Receive submissions
We instantly capture and organize every submission in your inbox.
Route anywhere
Send data to email, spreadsheets, CRMs, webhooks, and 7,000+ apps.
No credit card required. Set up in under 60 seconds.
Connect & automate
Connect your favorite tools and automate everything
SplitForms works with the destinations you route to and the platforms you build on — from Slack and Sheets to WordPress, Shopify, and Next.js.
Trusted by indie teams and agencies shipping forms worldwide
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Testimonials
Loved by developers shipping at every scale.
40 quotes on record — from indie hacks to agency migrations.
“I replaced a Lambda + DynamoDB + SES contact form with six lines of HTML. It took eleven minutes, and the dashboard is better than what I was going to build.”
“We migrated 14 client sites off Formspree in a single weekend. The price is a third of what we paid, the API is more honest, and the spam filter actually works.”
“The webhook payload is signed, idempotent, and well-shaped. It reads like code from a competent team, not a CRUD app held together with duct tape.”
“I stopped reaching for Typeform on small marketing sites. splitforms covers 90% of the use case at none of the bloat.”
“I onboarded our whole agency in an afternoon. The MCP integration meant Cursor literally dropped the form straight into our client repos for us.”
“The free plan gave me 500 submissions before I paid a cent, and Pro is five dollars a month. I've spent more on coffee deciding which backend to use.”
“Spam went from forty junk entries a day to zero, with no reCAPTCHA puzzle ruining the form. The honeypot and time-trap just quietly do their job.”
“Point the form action at one endpoint and you're done. No SDK, no client library, no build step. This is how a form backend should feel.”
“Leads land in Slack the second someone submits, and a copy goes to Google Sheets for the sales team. I wired both up in under ten minutes.”
“I run a static Hugo site on a five-dollar VPS. splitforms gave it a real contact form without me standing up a single server.”
Questions
Customer Support Form questions.
View all FAQsShould I integrate with Zendesk / Intercom / Help Scout?
When ticket volume crosses ~50/week, the dedicated tool's UX (queue management, canned responses, customer history) starts paying back the subscription. Below that, webhooks into Linear or Slack handle volume cheaper. Switch when you outgrow the simpler tools, not before.
How do I handle SLA tracking without a help desk?
splitforms timestamps every submission. A daily Zapier / Make automation flags any unresponded submission older than your SLA threshold and pings the owning team in Slack. Crude but effective for small teams. At scale, switch to a tool that tracks time-to-first-response natively.
Can I integrate with Linear / Notion / Productboard?
Yes — webhook the JSON. Linear and Notion both accept issue / database creation via API. Productboard accepts feature requests via Zapier. Routing categories to the right tool (bugs to Linear, features to Productboard) means each gets triaged in the place that team works.
What about phone support / live chat?
Phone support requires staff on shift; live chat is the same. The form is async — best for product / SaaS where most issues aren't time-critical. For e-commerce or services where customers need immediate answers, layer a chat widget (Crisp, Intercom) on top, and use the form for after-hours overflow.
Simple pricing
Start free. Scale when you need more.
Choose a plan that fits your workflow — from a free form endpoint to full automations, exports, and higher submission limits.
Free
$0
Free forever
For side projects and indie devs.
- 500 submissions / mo
- Unlimited forms
- Email notifications included
- Honeypot spam filtering
- Submissions dashboard
- MCP setup stays free
- No credit card required
Most Popular
Pro
$5/ month
was $15 · save 67% · new-user price
For agencies and growing products.
- 5,000 submissions / mo
- Unlimited forms
- Every paid feature included
- Priority support (under 4hr)
- 10× free submission volume
- Cancel anytime
Pre-launch · founders pricing locked in
3-Year
$59/ 36 months
was $99 · save 40% · new-user price
Pay $59. 3 years sorted.
- 15,000 submissions / mo
- Unlimited forms
- Everything in Pro
- Renews every 3 years
- Long-term discount
- Priority support included
- Vote on the roadmap
No credit card required on Free • Cancel anytime