Capture order and item
Required: order number, SKU or item name, quantity to return, purchase date. If you run a logged-in storefront, pre-fill these from the customer's order history so they don't have to dig through emails.
Form template · Customer support
RMA Form Template
Every return starts with a decision: approve, deny, or ask for more info. The RMA form captures order ID, item, reason, and condition so ops can make that call without a back-and-forth email.
- 500 free / mo
- No PHP · no SDK
- One POST endpoint
Live template preview
Customer support
Your name *Jane Builder
Email *jane@example.com
Phone (for urgent issues)+1 415 555 0142
Order / account ID (optional)ORD-49281
How urgent is this? *Critical — blocking us
+ 1 more fields in the builder
Send
Pick your rma form — one click to use it
Every template is free and fully editable in the drag-drop builder — swap fields, colors, and the button label before you publish.
Best matchUse this template
Customer support
Your name *Jane Builder
Email *jane@example.com
Phone (for urgent issues)+1 415 555 0142
+ 3 more fields in the builder
Send
Quote request
Name *Jane Builder
Email *jane@example.com
Phone *+1 415 555 0142
+ 3 more fields in the builder
Send
Detailed contact form
Full name *Jane Builder
Work email *jane@company.com
Phone *+1 415 555 0142
+ 3 more fields in the builder
Send
No backend code
No server, API route, or SDK — your RMA Form posts straight to one endpoint.
Straight to your inbox
Every submission is emailed to you and saved to a searchable dashboard — spam filtered before it reaches you.
Copy-paste ready
It's plain HTML you own — paste the RMA Form snippet, swap in your access key, and ship.
Copy and ship
Your RMA Form, ready to paste.
HTML by default — the same field set also renders as React, Next.js, PHP, and cURL in your dashboard. Every variant posts to the same /api/submit endpoint. Replace YOUR_ACCESS_KEY with the key from your dashboard; that's the only edit.
<form action="https://splitforms.com/api/submit" method="POST">
<input type="hidden" name="access_key" value="YOUR_ACCESS_KEY">
<input type="hidden" name="subject" value="New support ticket">
<label for="name">Your name *</label>
<input id="name" type="text" name="name" placeholder="Jane Builder" required>
<label for="email">Email *</label>
<input id="email" type="email" name="email" placeholder="jane@example.com" required>
<label for="phone">Phone (for urgent issues)</label>
<input id="phone" type="tel" name="phone" placeholder="+1 415 555 0142">
<label for="order_id">Order / account ID (optional)</label>
<input id="order_id" type="text" name="order_id" placeholder="ORD-49281">
<label for="severity">How urgent is this? *</label>
<select id="severity" name="severity" required>
<option value="">Choose…</option>
<option>Critical — blocking us</option>
<option>High — losing time</option>
<option>Medium — annoying</option>
<option>Low — heads-up</option>
</select>
<label for="description">What's wrong? *</label>
<textarea id="description" name="description" placeholder="Steps to reproduce, error messages, screenshots if you have them." required></textarea>
<!-- honeypot — bots fill every field -->
<input type="checkbox" name="botcheck" style="display:none" tabindex="-1" autocomplete="off">
<button type="submit">Send</button>
</form><p class="splitforms-attribution" style="margin-top:12px;font-size:11px;color:#888;text-align:right">
Powered by <a href="https://splitforms.com" style="color:#888;text-decoration:none" target="_blank" rel="sponsored noopener">splitforms</a>
</p>How to add it
How to add a RMA Form to your site.
To add a RMA Form to your site you need three things: a free splitforms access key, the HTML snippet above, and your key pasted into it. No backend, database, or CAPTCHA library — the form posts to one URL and every submission lands in your inbox and dashboard.
Ask for reason and condition
Reason dropdown (defective / wrong item shipped / not as described / arrived late / changed mind / other), item condition (unopened / opened / used / damaged), and an optional description. Reason code drives the refund-versus-replace decision and feeds returns analytics.
Approve, deny, or request photos
Webhook the request into your help desk or returns tool (Loop, Returnly, Navidium, Gorgias). Ops approves with a prepaid label, denies with a reason, or asks for a photo if the condition field is ambiguous.
What's included
What's in this RMA Form template?
Returns are 20-30% of ecommerce order volume and the single biggest operational cost after shipping. Most stores still handle them via a generic contact email, which means ops staff spend the first reply just gathering the basics — order ID, which item, why. A dedicated RMA form captures those fields up front and lets the team approve, deny, or request photos in a single reply. The form is also where you capture the reason code (defective / wrong item / changed mind / late) that feeds your returns analytics and supplier chargebacks. Reason codes from the form feed returns analytics and supplier chargebacks — not just the refund queue.
- Customer support — 6 ready-made fields
- HTML, JS, React, PHP, and cURL outputs
- One POST endpoint, no SDK — honeypot and classifier, no CAPTCHA
Where submissions go
Where do your RMA Form submissions go?
Reply-to is wired to the visitor's email, so one tap on Reply answers them directly — while the built-in honeypot and spam classifier filter out bots before they reach you. Every submission is emailed to your inbox and can forward to a webhook or Slack the moment a visitor hits send.
- Reply-to wired to the visitor's email — reply straight from your inbox
- Honeypot and spam classifier filter bots, no CAPTCHA friction
- Live dashboard, CSV export, and signed webhooks on paid plans
How SplitForms works
From form to workflow in 3 simple steps.
Connect your form, collect every submission, and send data where it needs to go — without building backend infrastructure.
Add your endpoint
Point your form to your unique SplitForms endpoint. That's it.
Receive submissions
We instantly capture and organize every submission in your inbox.
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Testimonials
Loved by developers shipping at every scale.
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“I run a static Hugo site on a five-dollar VPS. splitforms gave it a real contact form without me standing up a single server.”
Questions
RMA Form questions.
View all FAQsShould we require a photo with the RMA?
Only for damage or defective claims. A photo requirement on every return drops completion 30-40% and frustrates customers returning items in fine condition. Branch the form: photo upload appears only when the reason code is 'defective' or 'damaged in transit'.
Can we auto-approve low-risk returns?
Yes — webhook the submission to your returns tool with rules: items under a set value with reason 'changed mind' or 'wrong size' auto-approve and send a label. Higher-value or 'defective' claims route to human review. Most stores auto-approve 60-70% of returns this way.
How do we handle warranty vs return?
Add a 'return type' radio: return for refund / exchange for different size or colour / warranty claim. Warranty claims have a longer window and different approval rules — route them to the warranty team, not the returns queue.
What if the customer doesn't have the order number?
Make the order-number field required but offer an 'I can't find my order number' fallback that captures email and shipping zip so ops can look it up. Don't make the form impossible to submit — those customers will email or chargeback instead.
Does this work with Shopify, WooCommerce, BigCommerce?
Yes — the form posts to splitforms and webhooks into your returns tool or help desk. For Shopify-specific flows (Loop, Returnly), the webhook includes the order ID so the tool can pull line items automatically. No platform lock-in.
Simple pricing
Start free. Scale when you need more.
Choose a plan that fits your workflow — from a free form endpoint to full automations, exports, and higher submission limits.
Free
$0
Free forever
For side projects and indie devs.
- 500 submissions / mo
- Unlimited forms
- Email notifications included
- Honeypot spam filtering
- Submissions dashboard
- MCP setup stays free
- No credit card required
Most Popular
Pro
$5/ month
was $15 · save 67% · new-user price
For agencies and growing products.
- 5,000 submissions / mo
- Unlimited forms
- Every paid feature included
- Priority support (under 4hr)
- 10× free submission volume
- Cancel anytime
Pre-launch · founders pricing locked in
3-Year
$59/ 36 months
was $99 · save 40% · new-user price
Pay $59. 3 years sorted.
- 15,000 submissions / mo
- Unlimited forms
- Everything in Pro
- Renews every 3 years
- Long-term discount
- Priority support included
- Vote on the roadmap
No credit card required on Free • Cancel anytime