Three fields, no login
Rating dropdown, 'what worked?', 'what should we improve?' — under a minute to complete. Every field past those three costs you responses.
Form template · Feedback
Customer Satisfaction Survey Form Template
A short CSAT survey that customers actually finish: one rating, two open questions, done — the feedback loop for businesses without a research team.
- 500 free / mo
- No PHP · no SDK
- One POST endpoint
Live template preview
Feedback
How would you rate your experience? *★★★★★
What can we do better? *Be honest — we won't take it personally.
Email (optional, for follow-up)you@example.com
Send
Pick your customer satisfaction survey form — one click to use it
Every template is free and fully editable in the drag-drop builder — swap fields, colors, and the button label before you publish.
Best matchUse this template
Feedback
How would you rate your experience? *★★★★★
What can we do better? *Be honest — we won't take it personally.
Email (optional, for follow-up)you@example.com
Send
Customer support
Your name *Jane Builder
Email *jane@example.com
Phone (for urgent issues)+1 415 555 0142
+ 3 more fields in the builder
Send
Quote request
Name *Jane Builder
Email *jane@example.com
Phone *+1 415 555 0142
+ 3 more fields in the builder
Send
No backend code
No server, API route, or SDK — your Customer Satisfaction Survey Form posts straight to one endpoint.
Straight to your inbox
Every submission is emailed to you and saved to a searchable dashboard — spam filtered before it reaches you.
Copy-paste ready
It's plain HTML you own — paste the Customer Satisfaction Survey Form snippet, swap in your access key, and ship.
Copy and ship
Your Customer Satisfaction Survey Form, ready to paste.
HTML by default — the same field set also renders as React, Next.js, PHP, and cURL in your dashboard. Every variant posts to the same /api/submit endpoint. Replace YOUR_ACCESS_KEY with the key from your dashboard; that's the only edit.
<form action="https://splitforms.com/api/submit" method="POST">
<input type="hidden" name="access_key" value="YOUR_ACCESS_KEY">
<input type="hidden" name="subject" value="New feedback submission">
<label for="rating">How would you rate your experience? *</label>
<select id="rating" name="rating" required>
<option value="">Choose…</option>
<option>★★★★★</option>
<option>★★★★☆</option>
<option>★★★☆☆</option>
<option>★★☆☆☆</option>
<option>★☆☆☆☆</option>
</select>
<label for="feedback">What can we do better? *</label>
<textarea id="feedback" name="feedback" placeholder="Be honest — we won't take it personally." required></textarea>
<label for="email">Email (optional, for follow-up)</label>
<input id="email" type="email" name="email" placeholder="you@example.com">
<!-- honeypot — bots fill every field -->
<input type="checkbox" name="botcheck" style="display:none" tabindex="-1" autocomplete="off">
<button type="submit">Send</button>
</form><p class="splitforms-attribution" style="margin-top:12px;font-size:11px;color:#888;text-align:right">
Powered by <a href="https://splitforms.com" style="color:#888;text-decoration:none" target="_blank" rel="sponsored noopener">splitforms</a>
</p>How to add it
How to add a Customer Satisfaction Survey Form to your site.
To add a Customer Satisfaction Survey Form to your site you need three things: a free splitforms access key, the HTML snippet above, and your key pasted into it. No backend, database, or CAPTCHA library — the form posts to one URL and every submission lands in your inbox and dashboard.
Send at the right moment
Link the survey in the job-done email or the receipt. Time-to-survey matters more than survey design: same-day asks get honest, specific answers.
Read replies, then reply
Responses land in your inbox individually — read them like mail, not metrics. Answering an unhappy response personally converts more repeat business than any discount.
What's included
What's in this Customer Satisfaction Survey Form template?
Long surveys measure who tolerates long surveys. A three-field CSAT — rating, what worked, what should change — gets completion rates long questionnaires never see, and the open-text answers are where the real product decisions hide. Send it after the job, the order, or the appointment while the experience is fresh. Ten responses a month, read by the owner, beats a hundred responses aggregated into a dashboard nobody opens.
- Feedback — 3 ready-made fields
- HTML, JS, React, PHP, and cURL outputs
- One POST endpoint, no SDK — honeypot and classifier, no CAPTCHA
Where submissions go
Where do your Customer Satisfaction Survey Form submissions go?
Reply-to is wired to the visitor's email, so one tap on Reply answers them directly — while the built-in honeypot and spam classifier filter out bots before they reach you. Every submission is emailed to your inbox and can forward to a webhook or Slack the moment a visitor hits send.
- Reply-to wired to the visitor's email — reply straight from your inbox
- Honeypot and spam classifier filter bots, no CAPTCHA friction
- Live dashboard, CSV export, and signed webhooks on paid plans
How SplitForms works
From form to workflow in 3 simple steps.
Connect your form, collect every submission, and send data where it needs to go — without building backend infrastructure.
Add your endpoint
Point your form to your unique SplitForms endpoint. That's it.
Receive submissions
We instantly capture and organize every submission in your inbox.
Route anywhere
Send data to email, spreadsheets, CRMs, webhooks, and 7,000+ apps.
No credit card required. Set up in under 60 seconds.
Connect & automate
Connect your favorite tools and automate everything
SplitForms works with the destinations you route to and the platforms you build on — from Slack and Sheets to WordPress, Shopify, and Next.js.
Trusted by indie teams and agencies shipping forms worldwide
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Testimonials
Loved by developers shipping at every scale.
40 quotes on record — from indie hacks to agency migrations.
“I replaced a Lambda + DynamoDB + SES contact form with six lines of HTML. It took eleven minutes, and the dashboard is better than what I was going to build.”
“We migrated 14 client sites off Formspree in a single weekend. The price is a third of what we paid, the API is more honest, and the spam filter actually works.”
“The webhook payload is signed, idempotent, and well-shaped. It reads like code from a competent team, not a CRUD app held together with duct tape.”
“I stopped reaching for Typeform on small marketing sites. splitforms covers 90% of the use case at none of the bloat.”
“I onboarded our whole agency in an afternoon. The MCP integration meant Cursor literally dropped the form straight into our client repos for us.”
“The free plan gave me 500 submissions before I paid a cent, and Pro is five dollars a month. I've spent more on coffee deciding which backend to use.”
“Spam went from forty junk entries a day to zero, with no reCAPTCHA puzzle ruining the form. The honeypot and time-trap just quietly do their job.”
“Point the form action at one endpoint and you're done. No SDK, no client library, no build step. This is how a form backend should feel.”
“Leads land in Slack the second someone submits, and a copy goes to Google Sheets for the sales team. I wired both up in under ten minutes.”
“I run a static Hugo site on a five-dollar VPS. splitforms gave it a real contact form without me standing up a single server.”
Questions
Customer Satisfaction Survey Form questions.
View all FAQsCSAT or NPS — which should I run?
CSAT ('how was this?') for transaction feedback, NPS ('would you recommend us?') for relationship health. Small businesses get more actionable detail from CSAT; run NPS quarterly if you want both.
Should surveys be anonymous?
Make email optional. Some customers speak more freely anonymously; the ones who leave an email are inviting a reply — which is an opportunity, not just data.
How do I get more responses?
Shorten the survey, ask same-day, and say how long it takes ('3 questions, 45 seconds'). Incentives work but attract incentive-seekers — timing beats bribery.
Can I track scores over time?
Export CSV monthly and average the rating column — a spreadsheet line chart is a real CSAT tracker. Webhook to Google Sheets if you want it building automatically.
Simple pricing
Start free. Scale when you need more.
Choose a plan that fits your workflow — from a free form endpoint to full automations, exports, and higher submission limits.
Free
$0
Free forever
For side projects and indie devs.
- 500 submissions / mo
- Unlimited forms
- Email notifications included
- Honeypot spam filtering
- Submissions dashboard
- MCP setup stays free
- No credit card required
Most Popular
Pro
$5/ month
was $15 · save 67% · new-user price
For agencies and growing products.
- 5,000 submissions / mo
- Unlimited forms
- Every paid feature included
- Priority support (under 4hr)
- 10× free submission volume
- Cancel anytime
Pre-launch · founders pricing locked in
3-Year
$59/ 36 months
was $99 · save 40% · new-user price
Pay $59. 3 years sorted.
- 15,000 submissions / mo
- Unlimited forms
- Everything in Pro
- Renews every 3 years
- Long-term discount
- Priority support included
- Vote on the roadmap
No credit card required on Free • Cancel anytime