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Customer Support Form · HTML
Customer Support Form for HTML
Help-desk intake with topic, priority, and order/account reference fields. Free for 200 submissions total — no backend, no SDK, no plugin.
- 500 free / month
- 6 fields ready
- 60-second setup
Copy-paste code
Drop into any HTML project.
Replace YOUR_ACCESS_KEY with your splitforms key, paste into a HTML page, and ship. No build-time integration required.
<form action="https://splitforms.com/api/submit" method="POST">
<input type="hidden" name="access_key" value="YOUR_ACCESS_KEY">
<input type="hidden" name="subject" value="New support ticket">
<label for="name">Your name *</label>
<input id="name" type="text" name="name" placeholder="Jane Builder" required>
<label for="email">Email *</label>
<input id="email" type="email" name="email" placeholder="[email protected]" required>
<label for="phone">Phone (for urgent issues)</label>
<input id="phone" type="tel" name="phone" placeholder="+1 415 555 0142">
<label for="order_id">Order / account ID (optional)</label>
<input id="order_id" type="text" name="order_id" placeholder="ORD-49281">
<label for="severity">How urgent is this? *</label>
<select id="severity" name="severity" required>
<option value="">Choose…</option>
<option>Critical — blocking us</option>
<option>High — losing time</option>
<option>Medium — annoying</option>
<option>Low — heads-up</option>
</select>
<label for="description">What's wrong? *</label>
<textarea id="description" name="description" placeholder="Steps to reproduce, error messages, screenshots if you have them." required></textarea>
<!-- honeypot — bots fill every field -->
<input type="checkbox" name="botcheck" style="display:none" tabindex="-1" autocomplete="off">
<button type="submit">Send</button>
</form>HTML + Customer Support Form
Built for HTML developers who hate operating a backend.
Plain HTML sites have zero built-in form delivery — mailto: links open broken email clients, shared-hosting PHP is vanishing, and setting up Node just for a contact form is overkill. splitforms gives you a production-grade submission pipeline from a single <form action>. No build step, no framework lock-in, no server-side code. The customer support form on this page posts standard application/x-www-form-urlencoded data — the same format browsers have used since 1999 — so it works on every host from GitHub Pages to S3 to Apache.
- 200 form submissions total, free to start
- Unlimited forms on every plan, including Free
- Spam protection — honeypot plus a tuned classifier
Customer Support Form fields
What every field actually does.
The posted payload contains your name, email, phone (for urgent issues), order / account id (optional), how urgent is this?, what's wrong?. Required fields are your name, email, how urgent is this? and what's wrong?. Rename, remove, or add your own — splitforms accepts any name you POST.
- Your name — Greeting + dashboard label so submissions don't all read 'anonymous'.
- Email — Reply-to address — splitforms wires this so hitting reply goes back to the sender.
- Phone (for urgent issues) — Faster qualification — phone leads convert ~3× higher than email-only on B2B forms.
Template playbook
The reason this customer support form exists.
Support tools (Zendesk, Intercom, Help Scout) start at $20-100/seat/month. For early-stage SaaS handling 10-50 tickets a week, a structured support form that webhooks into Linear / Notion / Slack handles the volume without the subscription. The form captures ticket category (billing / bug / feature request / account access / general), urgency (blocking / high / medium / low), account email, and description. Routing the categories to different Slack channels or Linear teams turns the form into a triage layer. As you scale, switch the webhook target to Zendesk or Intercom and the form stays — same UX, different backend. SLA tracking still works because submission timestamps are stored.
- Capture ticket category
- Route by category
- Auto-confirm with SLA
Setup
Generate, embed, receive.
Three actions stand between you and your first customer support form submission — no backend, no database, no CAPTCHA library.
Paste the customer support form into your HTML project
Drop the form snippet into a HTML page, component, or layout. Replace YOUR_ACCESS_KEY with the key from your dashboard. The form action is a hard-coded URL — no env vars or build-time wiring needed.
Receive submissions
Dashboard updates live on Free. Free includes owner email delivery; Starter adds signed webhooks, CSV export, Slack/Discord forwarding, and BCC to your team.
How SplitForms works
From form to workflow in 3 simple steps.
Connect your form, collect every submission, and send data where it needs to go — without building backend infrastructure.
Add your endpoint
Point your form to your unique SplitForms endpoint. That's it.
Receive submissions
We instantly capture and organize every submission in your inbox.
Route anywhere
Send data to email, spreadsheets, CRMs, webhooks, and 7,000+ apps.
No credit card required. Set up in under 60 seconds.
Connect & automate
Connect your favorite tools and automate everything
SplitForms works with the destinations you route to and the platforms you build on — from Slack and Sheets to WordPress, Shopify, and Next.js. And with Stripe connected, your forms can take payments too.
NewTake payments on your formsDeposits, bookings, order forms — submitters check out through Stripe and the money goes straight to your Stripe account. Included on every paid plan.See plans →Trusted by indie teams and agencies shipping forms worldwide
PETAL/COKRAFT.DELINEAR-XBUILD.DEVSTUDIO 71MERIDIANFRAME&CO
Testimonials
Loved by developers shipping at every scale.
40 quotes on record — from indie hacks to agency migrations.
“I wired a ChatGPT-built chatbot's qualified leads straight into splitforms. It's the backend the AI hands the data to, exactly as it should be.”
“We A/B-tested two landing pages, each with its own form, and compared submission counts in the dashboard. No analytics gymnastics required.”
“The retained file uploads with Storage connected meant our design-brief form could accept reference images. Clients love it, we did nothing extra.”
“I've recommended splitforms to every developer who's complained about Formspree's free-plan limits. It's the answer to that exact frustration.”
“The webhook tester let me see the exact JSON shape before I wrote my handler. I shipped the integration with zero guesswork.”
“Honest, fast, and out of the way. splitforms is the form backend I'd have built myself if I had the time — which is the highest praise I can give a tool.”
Common questions
Customer Support Form on HTML — answered.
View all FAQsDoes this customer support form work on HTML?
Yes. The form is plain HTML with a single POST endpoint, so it runs on any HTML site without server-side code, plugins, or SDKs. Drop the snippet into a HTML page or component and submissions land in your splitforms dashboard.
How much does the customer support form cost on HTML?
Free for 200 submissions total — no credit card, no trial. Pro is $5/mo for 5,000 submissions, and there's a one-time $59 3-year plan (15,000 submissions/mo for 36 months). The same pricing applies regardless of which framework hosts the form.
Can I customize the fields?
Yes. The template ships with sensible defaults (your name, email, phone (for urgent issues), order / account id (optional)…) — add, remove, or rename any of them. Splitforms accepts whatever fields you POST.
How does spam protection work on the customer support form?
A hidden honeypot field catches dumb bots, and a tuned classifier scores the rest. You only see real submissions in your dashboard. No CAPTCHA, no friction for human users — and it works the same on HTML as on any other framework.
Can I send the customer support form submissions to Slack or Discord?
Yes. Webhooks are available on paid plans, with auto-formatted payloads for Slack, Discord, and WhatsApp (via CallMeBot). Or send raw signed JSON to any URL — Zapier, n8n, your own server. Configure in the splitforms dashboard.
Will it work on a static HTML site?
Yes — the form posts directly to splitforms from the browser, so no server is involved. Works on Vercel, Netlify, GitHub Pages, Cloudflare Pages, S3, or any plain Apache host.
Should I integrate with Zendesk / Intercom / Help Scout?
When ticket volume crosses ~50/week, the dedicated tool's UX (queue management, canned responses, customer history) starts paying back the subscription. Below that, webhooks into Linear or Slack handle volume cheaper. Switch when you outgrow the simpler tools, not before.
How do I handle SLA tracking without a help desk?
splitforms timestamps every submission. A daily Zapier / Make automation flags any unresponded submission older than your SLA threshold and pings the owning team in Slack. Crude but effective for small teams. At scale, switch to a tool that tracks time-to-first-response natively.
Can I integrate with Linear / Notion / Productboard?
Yes — webhook the JSON. Linear and Notion both accept issue / database creation via API. Productboard accepts feature requests via Zapier. Routing categories to the right tool (bugs to Linear, features to Productboard) means each gets triaged in the place that team works.
Simple pricing
Start free. Scale when you need more.
Choose a plan that fits your workflow — from a free form endpoint to full automations, exports, Stripe payments, and higher submission limits.
Free
$0
For side projects and indie devs.
- 200 submissions total (one-time)
- Unlimited forms
- Email notifications included
- Honeypot spam filtering
- Submissions dashboard
- MCP setup stays free
- No credit card required
Most Popular
Pro
$5/ month
was $15 · save 67% · new-user price
For agencies and growing products.
- 5,000 submissions / mo
- Unlimited forms
- Stripe payments on your forms
- Every paid feature included
- Priority support (under 4hr)
- 10× free submission volume
- Cancel anytime
Pre-launch · founders pricing locked in
3-Year
$59/ first 3 years
was $99 · save 40% · new-user price
Pay $59. 3 years sorted.
- 15,000 submissions / mo
- Unlimited forms
- Everything in Pro
- $59 for 3 years, then $59/year
- Long-term discount
- Priority support included
- Vote on the roadmap
No credit card required on Free • Cancel anytime