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Customer Support Form · Hugo
Customer Support Form for Hugo
Help-desk intake with topic, priority, and order/account reference fields. Free for 500 submissions per month — no backend, no SDK, no plugin.
- 500 free / month
- 6 fields ready
- 60-second setup
Copy-paste code
Drop into any Hugo project.
Replace YOUR_ACCESS_KEY with your splitforms key, paste into a Hugo page, and ship. No build-time integration required.
<form action="https://splitforms.com/api/submit" method="POST">
<input type="hidden" name="access_key" value="YOUR_ACCESS_KEY">
<input type="hidden" name="subject" value="New support ticket">
<label for="name">Your name *</label>
<input id="name" type="text" name="name" placeholder="Jane Builder" required>
<label for="email">Email *</label>
<input id="email" type="email" name="email" placeholder="jane@example.com" required>
<label for="phone">Phone (for urgent issues)</label>
<input id="phone" type="tel" name="phone" placeholder="+1 415 555 0142">
<label for="order_id">Order / account ID (optional)</label>
<input id="order_id" type="text" name="order_id" placeholder="ORD-49281">
<label for="severity">How urgent is this? *</label>
<select id="severity" name="severity" required>
<option value="">Choose…</option>
<option>Critical — blocking us</option>
<option>High — losing time</option>
<option>Medium — annoying</option>
<option>Low — heads-up</option>
</select>
<label for="description">What's wrong? *</label>
<textarea id="description" name="description" placeholder="Steps to reproduce, error messages, screenshots if you have them." required></textarea>
<!-- honeypot — bots fill every field -->
<input type="checkbox" name="botcheck" style="display:none" tabindex="-1" autocomplete="off">
<button type="submit">Send</button>
</form>Hugo + Customer Support Form
Built for Hugo developers who hate operating a backend.
Hugo's build speed is legendary, but Hugo sites are static HTML — there's no built-in mechanism to process form submissions. Netlify Forms works when the site stays on Netlify; a third-party API keeps the form host-independent. The customer support form on this page posts directly from the browser to splitforms with zero Hugo configuration. It works in Hugo themes, shortcodes, and partial templates — just paste the HTML. Because Hugo's output is plain HTML, the form works on any host without a server-side component.
- 500 form submissions per month, free forever
- Unlimited forms on every plan, including Free
- Spam protection — honeypot plus a tuned classifier
Customer Support Form fields
What every field actually does.
The posted payload contains your name, email, phone (for urgent issues), order / account id (optional), how urgent is this?, what's wrong?. Required fields are your name, email, how urgent is this? and what's wrong?. Rename, remove, or add your own — splitforms accepts any name you POST.
- Your name — Greeting + dashboard label so submissions don't all read 'anonymous'.
- Email — Reply-to address — splitforms wires this so hitting reply goes back to the sender.
- Phone (for urgent issues) — Faster qualification — phone leads convert ~3× higher than email-only on B2B forms.
Template playbook
The reason this customer support form exists.
Support tools (Zendesk, Intercom, Help Scout) start at $20-100/seat/month. For early-stage SaaS handling 10-50 tickets a week, a structured support form that webhooks into Linear / Notion / Slack handles the volume without the subscription. The form captures ticket category (billing / bug / feature request / account access / general), urgency (blocking / high / medium / low), account email, and description. Routing the categories to different Slack channels or Linear teams turns the form into a triage layer. As you scale, switch the webhook target to Zendesk or Intercom and the form stays — same UX, different backend. SLA tracking still works because submission timestamps are stored.
- Capture ticket category
- Route by category
- Auto-confirm with SLA
Setup
Generate, embed, receive.
Three actions stand between you and your first customer support form submission — no backend, no database, no CAPTCHA library.
Paste the customer support form into your Hugo project
Drop the form snippet into a Hugo page, component, or layout. Replace YOUR_ACCESS_KEY with the key from your dashboard. The form action is a hard-coded URL — no env vars or build-time wiring needed.
Receive submissions
Dashboard updates live on Free. Free includes owner email delivery; Starter adds signed webhooks, CSV export, Slack/Discord forwarding, and BCC to your team.
How SplitForms works
From form to workflow in 3 simple steps.
Connect your form, collect every submission, and send data where it needs to go — without building backend infrastructure.
Add your endpoint
Point your form to your unique SplitForms endpoint. That's it.
Receive submissions
We instantly capture and organize every submission in your inbox.
Route anywhere
Send data to email, spreadsheets, CRMs, webhooks, and 7,000+ apps.
No credit card required. Set up in under 60 seconds.
Connect & automate
Connect your favorite tools and automate everything
SplitForms works with the destinations you route to and the platforms you build on — from Slack and Sheets to WordPress, Shopify, and Next.js.
Trusted by indie teams and agencies shipping forms worldwide
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Testimonials
Loved by developers shipping at every scale.
40 quotes on record — from indie hacks to agency migrations.
“I replaced a Lambda + DynamoDB + SES contact form with six lines of HTML. It took eleven minutes, and the dashboard is better than what I was going to build.”
“We migrated 14 client sites off Formspree in a single weekend. The price is a third of what we paid, the API is more honest, and the spam filter actually works.”
“The webhook payload is signed, idempotent, and well-shaped. It reads like code from a competent team, not a CRUD app held together with duct tape.”
“I stopped reaching for Typeform on small marketing sites. splitforms covers 90% of the use case at none of the bloat.”
“I onboarded our whole agency in an afternoon. The MCP integration meant Cursor literally dropped the form straight into our client repos for us.”
“The free plan gave me 500 submissions before I paid a cent, and Pro is five dollars a month. I've spent more on coffee deciding which backend to use.”
“Spam went from forty junk entries a day to zero, with no reCAPTCHA puzzle ruining the form. The honeypot and time-trap just quietly do their job.”
“Point the form action at one endpoint and you're done. No SDK, no client library, no build step. This is how a form backend should feel.”
“Leads land in Slack the second someone submits, and a copy goes to Google Sheets for the sales team. I wired both up in under ten minutes.”
“I run a static Hugo site on a five-dollar VPS. splitforms gave it a real contact form without me standing up a single server.”
Common questions
Customer Support Form on Hugo — answered.
View all FAQsDoes this customer support form work on Hugo?
Yes. The form is plain HTML with a single POST endpoint, so it runs on any Hugo site without server-side code, plugins, or SDKs. Drop the snippet into a Hugo page or component and submissions land in your splitforms dashboard.
How much does the customer support form cost on Hugo?
Free for 500 submissions per month — no credit card, no trial. Pro is $5/mo for 5,000 submissions, and there's a one-time $59 3-year plan (15,000 submissions/mo for 36 months). The same pricing applies regardless of which framework hosts the form.
Can I customize the fields?
Yes. The template ships with sensible defaults (your name, email, phone (for urgent issues), order / account id (optional)…) — add, remove, or rename any of them. Splitforms accepts whatever fields you POST.
How does spam protection work on the customer support form?
A hidden honeypot field catches dumb bots, and a tuned classifier scores the rest. You only see real submissions in your dashboard. No CAPTCHA, no friction for human users — and it works the same on Hugo as on any other framework.
Can I send the customer support form submissions to Slack or Discord?
Yes. Webhooks are available on paid plans, with auto-formatted payloads for Slack, Discord, and WhatsApp (via CallMeBot). Or send raw signed JSON to any URL — Zapier, n8n, your own server. Configure in the splitforms dashboard.
Will it work on a static Hugo site?
Yes — the form posts directly to splitforms from the browser, so no server is involved. Works on Vercel, Netlify, GitHub Pages, Cloudflare Pages, S3, or any plain Apache host.
Should I integrate with Zendesk / Intercom / Help Scout?
When ticket volume crosses ~50/week, the dedicated tool's UX (queue management, canned responses, customer history) starts paying back the subscription. Below that, webhooks into Linear or Slack handle volume cheaper. Switch when you outgrow the simpler tools, not before.
How do I handle SLA tracking without a help desk?
splitforms timestamps every submission. A daily Zapier / Make automation flags any unresponded submission older than your SLA threshold and pings the owning team in Slack. Crude but effective for small teams. At scale, switch to a tool that tracks time-to-first-response natively.
Can I integrate with Linear / Notion / Productboard?
Yes — webhook the JSON. Linear and Notion both accept issue / database creation via API. Productboard accepts feature requests via Zapier. Routing categories to the right tool (bugs to Linear, features to Productboard) means each gets triaged in the place that team works.
Simple pricing
Start free. Scale when you need more.
Choose a plan that fits your workflow — from a free form endpoint to full automations, exports, and higher submission limits.
Free
$0
Free forever
For side projects and indie devs.
- 500 submissions / mo
- Unlimited forms
- Email notifications included
- Honeypot spam filtering
- Submissions dashboard
- MCP setup stays free
- No credit card required
Most Popular
Pro
$5/ month
was $15 · save 67% · new-user price
For agencies and growing products.
- 5,000 submissions / mo
- Unlimited forms
- Every paid feature included
- Priority support (under 4hr)
- 10× free submission volume
- Cancel anytime
Pre-launch · founders pricing locked in
3-Year
$59/ 36 months
was $99 · save 40% · new-user price
Pay $59. 3 years sorted.
- 15,000 submissions / mo
- Unlimited forms
- Everything in Pro
- Renews every 3 years
- Long-term discount
- Priority support included
- Vote on the roadmap
No credit card required on Free • Cancel anytime