CUSTOMER SUPPORT FORM · ELEVENTY

Customer Support Form for Eleventy

Help-desk intake with topic, priority, and order/account reference fields. Free for 500 submissions per month — no backend, no SDK, no plugin.

Get free access key Copy the code

500/mo free·no card·drop-in for Eleventy

form.htmlhtml28 lines

01<form action="https://splitforms.com/api/submit" method="POST">
02  <input type="hidden" name="access_key" value="YOUR_ACCESS_KEY">
03  <input type="hidden" name="subject" value="New support ticket">
04 
05  <label for="name">Your name *</label>
06  <input id="name" type="text" name="name" placeholder="Jane Builder" required>
07  <label for="email">Email *</label>
08  <input id="email" type="email" name="email" placeholder="jane@example.com" required>
09  <label for="phone">Phone (for urgent issues)</label>
10  <input id="phone" type="tel" name="phone" placeholder="+1 415 555 0142">
11  <label for="order_id">Order / account ID (optional)</label>
12  <input id="order_id" type="text" name="order_id" placeholder="ORD-49281">
13  <label for="severity">How urgent is this? *</label>
14  <select id="severity" name="severity" required>
15    <option value="">Choose…</option>
16    <option>Critical — blocking us</option>
17    <option>High — losing time</option>
18    <option>Medium — annoying</option>
19    <option>Low — heads-up</option>
20  </select>
21  <label for="description">What's wrong? *</label>
22  <textarea id="description" name="description" placeholder="Steps to reproduce, error messages, screenshots if you have them." required></textarea>
23 
24  <!-- honeypot — bots fill every field -->
25  <input type="checkbox" name="botcheck" style="display:none" tabindex="-1" autocomplete="off">
26 
27  <button type="submit">Send</button>
28</form>

500

submissions / mo, free

fields, ready to ship

code outputs

60s

from copy to inbox

§ 00Eleventy + Customer Support Formplatform-specific integration guide

Why Eleventy developers choose splitforms for customer support form

Eleventy (11ty) is a flexible static site generator that lets you use any templating language, but it doesn't process form submissions — the output is static HTML. Adding a Node server or a Netlify function just for a contact form defeats the simplicity that makes Eleventy appealing. The customer support form on this page posts from the browser to splitforms, so your Eleventy site stays static. It works with Nunjucks, Handlebars, Liquid, Markdown, and every Eleventy template language because the form is plain HTML.

§ 00Quick answerHTML · support

Yes — this is the shortest safe path for Eleventy.

Use the HTML snippet on this page, keep the customer support form fields visible in your Eleventy UI, and let splitforms handle delivery, spam filtering, storage, and webhooks.

best implementation

Paste the HTML version, then replace YOUR_ACCESS_KEY.

The posted payload contains your name, email, phone (for urgent issues), order / account id (optional), how urgent is this?, what's wrong?. Required fields are your name, email, how urgent is this? and what's wrong?.

native eleventy reality

Eleventy is a Node-based static site generator — it produces HTML at build time and ships nothing else.

use case fit

Live chat plugins start at $50-100/month per seat. For low-volume support, a structured contact form plus a Starter webhook into Linear or Help Scout does the same job for far less.

§ 01Customer Support Form × Eleventywhy this combination, in 80 words

Built for Eleventy developers who hate operating a backend.

Splitforms is the form backend for Eleventy sites. One POST endpoint, no SDK, no plugin — drop the customer support form into a page and ship.

Splitforms is the form backend for Eleventy sites. One POST endpoint, spam filtering, and a real dashboard — drop-in, no server, no PHP. Free for 500 dashboard submissions per month; Starter adds email, signed webhooks, exports, and retained uploads; Pro is $5/mo for 5,000.

✦ what you get on the free plan

✓500 form submissions per month
✓2 forms on Free; unlimited forms on Pro
✓Spam protection (honeypot + classifier)
✓Webhooks: Slack, Discord, WhatsApp, custom
✓CSV export of all submissions
✓Email notifications (CC and BCC on Pro)

§ 02Copy-paste codeHTML · 28 lines

Drop into any Eleventy project.

Replace YOUR_ACCESS_KEY with your splitforms key, paste into a Eleventy page, and ship. No build-time integration required.

form.htmlhtml28 lines

01<form action="https://splitforms.com/api/submit" method="POST">
02  <input type="hidden" name="access_key" value="YOUR_ACCESS_KEY">
03  <input type="hidden" name="subject" value="New support ticket">
04 
05  <label for="name">Your name *</label>
06  <input id="name" type="text" name="name" placeholder="Jane Builder" required>
07  <label for="email">Email *</label>
08  <input id="email" type="email" name="email" placeholder="jane@example.com" required>
09  <label for="phone">Phone (for urgent issues)</label>
10  <input id="phone" type="tel" name="phone" placeholder="+1 415 555 0142">
11  <label for="order_id">Order / account ID (optional)</label>
12  <input id="order_id" type="text" name="order_id" placeholder="ORD-49281">
13  <label for="severity">How urgent is this? *</label>
14  <select id="severity" name="severity" required>
15    <option value="">Choose…</option>
16    <option>Critical — blocking us</option>
17    <option>High — losing time</option>
18    <option>Medium — annoying</option>
19    <option>Low — heads-up</option>
20  </select>
21  <label for="description">What's wrong? *</label>
22  <textarea id="description" name="description" placeholder="Steps to reproduce, error messages, screenshots if you have them." required></textarea>
23 
24  <!-- honeypot — bots fill every field -->
25  <input type="checkbox" name="botcheck" style="display:none" tabindex="-1" autocomplete="off">
26 
27  <button type="submit">Send</button>
28</form>

§ 03Setup3 steps · 60 seconds · zero config

Generate, embed, receive.

Three actions stand between you and your first customer support form submission. None of them require a backend, a database, or a CAPTCHA library.

STEP 01GENERATE

Generate a free splitforms key

Create your form

key=sk_live_••••••••

STEP 02EMBED

Paste the customer support form into your Eleventy project

Drop the form snippet into a Eleventy page, component, or layout. Replace YOUR_ACCESS_KEY with the key from your dashboard. The form action is a hard-coded URL — no env vars or build-time wiring needed.

snippethtml

<form action="https://splitforms.com/api/submit" method="POST">
  …
</form>

STEP 03RECEIVE

Receive submissions

Dashboard updates live on Free. Starter adds email delivery, signed webhooks, CSV export, Slack/Discord forwarding, and BCC to your team.

inbox · 1 newjust now

FROM contact@yoursite.com

New support ticket

Maya Iyer maya@studio71.co

Loved the demo — quick question about pricing on the 3-year plan. Are usage limits per project or account-wide?

§ 03bCustomer Support Contact Form (Help Desk)template-specific playbook

The reason this customer support form exists.

Webhooks into Linear / Notion / Help Scout / Zendesk · category-based routing.

why it matters

Support tools (Zendesk, Intercom, Help Scout) start at $20-100/seat/month. For early-stage SaaS handling 10-50 tickets a week, a structured support form that webhooks into Linear / Notion / Slack handles the volume without the subscription. The form captures ticket category (billing / bug / feature request / account access / general), urgency (blocking / high / medium / low), account email, and description. Routing the categories to different Slack channels or Linear teams turns the form into a triage layer. As you scale, switch the webhook target to Zendesk or Intercom and the form stays — same UX, different backend. SLA tracking still works because submission timestamps are stored.

route the submission

Capture ticket category

Required: category (billing / bug / feature / account / general), urgency, account email, description. Optional: screenshot upload (Pro), order/invoice number for billing.

Route by category

Webhook branches on category — billing goes to finance Slack; bugs to engineering Linear; feature requests to product Productboard. Each team owns their queue.

Auto-confirm with SLA

Auto-respond with ticket number and SLA promise ('we'll reply within 24 hours on weekdays'). Sets expectations and reduces the 'have you seen this?' follow-up email two days later.

§ 03cEleventy production notesnative path · deploy · gotchas

What changes when this customer support form lives in Eleventy.

These notes come from the Eleventy platform registry and are rendered on this template page so crawlers see the framework-specific answer without opening a separate guide.

without splitforms

Eleventy is a Node-based static site generator — it produces HTML at build time and ships nothing else. There is no runtime, no /api/contact endpoint, no hooks for handling a form POST. The historical workarounds: (a) deploy to Netlify and use Netlify Forms, (b) write a Cloudflare Worker that handles POST /contact and forwards to your email provider (~4 hours plus ongoing operation), or (c) use a third-party form API (Formspree, Web3Forms, Basin, splitforms). Eleventy's data cascade lets you neatly pull an access key from _data/site.js and use it in a Nunjucks/Liquid include — but the actual delivery layer is always external. Splitforms is the lowest-friction external option.

deploy notes

Eleventy deploys to any static host. The form posts cross-origin to splitforms.com so the host is irrelevant for delivery. Eleventy v3's ESM-only config is the major upgrade gotcha — .eleventy.js (CommonJS) silently stops exposing globals; rename to eleventy.config.mjs. Local dev runs on localhost:8080 — add to splitforms allowed-domains for testing or use a separate dev key. _data/site.js (not .json) lets you read from process.env; keep .env in gitignore. For 11ty + Netlify (the classic combo), you can use Netlify Forms instead, but you cap out at 100/mo — splitforms gives 500/mo and works on every host.

Eleventy gotcha

Eleventy v3 is ESM-only — your config must be .mjs

If you upgraded to Eleventy 3 and your .eleventy.js (CommonJS) silently stopped exposing globals, that's why. Rename to eleventy.config.mjs and use ESM export default. Otherwise addGlobalData('splitformsKey', …) won't reach your templates.

Eleventy gotcha

Liquid filters and Nunjucks filters have different names

{{ '/thanks/' | url }} works in Nunjucks (with the eleventy-plugin-url plugin). In Liquid, the filter is | url_for or you skip the filter entirely and write the path literally. Mismatched filter names render nothing — the form's redirect URL becomes empty.

Eleventy gotcha

Global data with sensitive values gets committed by accident

If you put your access key in _data/site.json (the obvious place), it ships to your repo. Use _data/site.js and read from process.env.SPLITFORMS_KEY instead — then add .env to gitignore. Eleventy auto-loads .env if you have dotenv installed.

Eleventy gotcha

Permalinks: false on the contact page makes the redirect fail

If your contact page has permalink: false (rare but possible), it's not built — and splitforms's redirect target points at a 404. Always ensure both the form page and the /thanks page have valid permalinks.

PATTERN A

Pattern A — Nunjucks include from `_includes/partials/`

Save as src/_includes/partials/contact-form.njk. Use from any template with {% include "partials/contact-form.njk" %}. Pulls the key from a global data file that reads process.env.SPLITFORMS_KEY. Use the same wiring for the customer support form fields on this page.

pattern-a.htmlhtml7 lines

01<form action="https://splitforms.com/api/submit" method="POST">
02  <input type="hidden" name="access_key" value="{{ splitformsKey }}" />
03  <input type="hidden" name="redirect"   value="{{ '/thanks/' | url }}" />
04  <input name="email" type="email" required />
05  <textarea name="message" required></textarea>
06  <button type="submit">Send</button>
07</form>

PATTERN B

Pattern B — Eleventy v3 ESM config

Eleventy 3 is ESM-only. Use eleventy.config.mjs and addGlobalData to wire the key from environment. Liquid templates work the same way — just save as .liquid. Use the same wiring for the customer support form fields on this page.

pattern-b.htmlhtml6 lines

01// eleventy.config.mjs
02import "dotenv/config";
03export default function (config) {
04  config.addGlobalData("splitformsKey", process.env.SPLITFORMS_KEY);
05  return { dir: { input: "src", output: "_site" } };
06}

§ 04Field-by-field rundown6 fields · names you POST

What every field actually does.

Each field below ships in the customer support form template — rename, remove, or add your own. Splitforms accepts any name you POST.

nameREQUIRED

TEXT

Your name

Greeting + dashboard label so submissions don't all read 'anonymous'.

placeholder · Jane Builder

emailREQUIRED

Email

Reply-to address — splitforms wires this so hitting reply goes back to the sender.

placeholder · jane@example.com

phone

PHONE

Phone (for urgent issues)

Faster qualification — phone leads convert ~3× higher than email-only on B2B forms.

placeholder · +1 415 555 0142

order_id

TEXT

Order / account ID (optional)

Standard input — splitforms accepts whatever you POST under this name.

placeholder · ORD-49281

severityREQUIRED

SELECT

How urgent is this?

Triage signal — drives whether this pages on-call or waits till Monday.

Critical — blocking usHigh — losing timeMedium — annoyingLow — heads-up

descriptionREQUIRED

TEXTAREA

What's wrong?

Free-text input — no character limit, expands as the visitor types.

placeholder · Steps to reproduce, error messages, screenshots if you have them.

§ 05Customer Support Form on other frameworks21 frameworks · same backend

One backend. Every framework.

The same customer support form template works on every framework splitforms supports. Pick yours.

§ 06Questions9 answered

Customer Support Form on Eleventy — FAQ.

Direct answers, no marketing fluff. Missing one? Email hello@splitforms.com.

01Does this customer support form work on Eleventy?

Yes. The form is plain HTML with a single POST endpoint, so it runs on any Eleventy site without server-side code, plugins, or SDKs. Drop the snippet into a Eleventy page or component and submissions land in your splitforms dashboard.

02How much does the customer support form cost on Eleventy?

Free for 500 submissions per month — no credit card, no trial. Pro is $5/mo for 5,000 submissions, and there's a one-time $59 3-year plan (15,000 submissions/mo for 36 months). The same pricing applies regardless of which framework hosts the form.

03Can I customize the fields?

Yes. The template ships with sensible defaults (your name, email, phone (for urgent issues), order / account id (optional)…) — add, remove, or rename any of them. Splitforms accepts whatever fields you POST.

04How does spam protection work on the customer support form?

A hidden honeypot field catches dumb bots, and a tuned classifier scores the rest. You only see real submissions in your dashboard. No CAPTCHA, no friction for human users — and it works the same on Eleventy as on any other framework.

05Can I send the customer support form submissions to Slack or Discord?

Yes. Webhooks are available on Starter and above, with auto-formatted payloads for Slack, Discord, and WhatsApp (via CallMeBot). Or send raw signed JSON to any URL — Zapier, n8n, your own server. Configure in the splitforms dashboard.

06Will it work on a static Eleventy site?

Yes — the form posts directly to splitforms from the browser, so no server is involved. Works on Vercel, Netlify, GitHub Pages, Cloudflare Pages, S3, or any plain Apache host.

07Should I integrate with Zendesk / Intercom / Help Scout?

When ticket volume crosses ~50/week, the dedicated tool's UX (queue management, canned responses, customer history) starts paying back the subscription. Below that, webhooks into Linear or Slack handle volume cheaper. Switch when you outgrow the simpler tools, not before.

08How do I handle SLA tracking without a help desk?

splitforms timestamps every submission. A daily Zapier / Make automation flags any unresponded submission older than your SLA threshold and pings the owning team in Slack. Crude but effective for small teams. At scale, switch to a tool that tracks time-to-first-response natively.

09Can I integrate with Linear / Notion / Productboard?

Yes — webhook the JSON. Linear and Notion both accept issue / database creation via API. Productboard accepts feature requests via Zapier. Routing categories to the right tool (bugs to Linear, features to Productboard) means each gets triaged in the place that team works.

§ 07Comparisonvs Web3Forms · vs Formspree

splitforms vs everything else.

Same drop-in API. More free submissions, Starter signed webhooks, MCP support no other backend has.

Feature	Web3Forms	Formspree	splitforms
Free monthly submissions	250	50	500
Custom fields beyond contact	Yes	Pro tier	Free
Webhooks (Slack / Discord)	Pro tier	Pro tier	Free, signed
AI / MCP submission inbox	No	No	Yes
Long-term plan (3-year flat)	—	—	$59 every 3 years

§ 08More templates for Eleventy5 adjacent patterns

Ship a customer support form on Eleventy in 60 seconds.

500 submissions per month, free forever. No credit card. Copy the snippet above and paste it into your Eleventy project.

Get free access key →Read the docs

founders pricing locked in · early access open

Customer Support Form for Eleventy

Why Eleventy developers choose splitforms for customer support form

Yes — this is the shortest safe path for Eleventy.

Paste the HTML version, then replace YOUR_ACCESS_KEY.

Built for Eleventy developers who hate operating a backend.

Drop into any Eleventy project.

Generate, embed, receive.

Generate a free splitforms key

Paste the customer support form into your Eleventy project

Receive submissions

The reason this customer support form exists.

Capture ticket category

Route by category

Auto-confirm with SLA

What changes when this customer support form lives in Eleventy.

Eleventy v3 is ESM-only — your config must be .mjs

Liquid filters and Nunjucks filters have different names

Global data with sensitive values gets committed by accident

Permalinks: false on the contact page makes the redirect fail

Pattern A — Nunjucks include from `_includes/partials/`

Pattern B — Eleventy v3 ESM config

What every field actually does.

Your name

Email

Phone (for urgent issues)

Order / account ID (optional)

How urgent is this?

What's wrong?

One backend. Every framework.

Customer Support Form on Eleventy — FAQ.

splitforms vs everything else.

Other ready-to-ship Eleventy forms.

Ship a customer support form on Eleventy in 60 seconds.