CUSTOMER SUPPORT FORM · FRAMER

Customer Support Form for Framer

Help-desk intake with topic, priority, and order/account reference fields. Free for 500 submissions per month — no backend, no SDK, no plugin.

Get free access key Copy the code

500/mo free·no card·drop-in for Framer

form.htmlhtml28 lines

01<form action="https://splitforms.com/api/submit" method="POST">
02  <input type="hidden" name="access_key" value="YOUR_ACCESS_KEY">
03  <input type="hidden" name="subject" value="New support ticket">
04 
05  <label for="name">Your name *</label>
06  <input id="name" type="text" name="name" placeholder="Jane Builder" required>
07  <label for="email">Email *</label>
08  <input id="email" type="email" name="email" placeholder="jane@example.com" required>
09  <label for="phone">Phone (for urgent issues)</label>
10  <input id="phone" type="tel" name="phone" placeholder="+1 415 555 0142">
11  <label for="order_id">Order / account ID (optional)</label>
12  <input id="order_id" type="text" name="order_id" placeholder="ORD-49281">
13  <label for="severity">How urgent is this? *</label>
14  <select id="severity" name="severity" required>
15    <option value="">Choose…</option>
16    <option>Critical — blocking us</option>
17    <option>High — losing time</option>
18    <option>Medium — annoying</option>
19    <option>Low — heads-up</option>
20  </select>
21  <label for="description">What's wrong? *</label>
22  <textarea id="description" name="description" placeholder="Steps to reproduce, error messages, screenshots if you have them." required></textarea>
23 
24  <!-- honeypot — bots fill every field -->
25  <input type="checkbox" name="botcheck" style="display:none" tabindex="-1" autocomplete="off">
26 
27  <button type="submit">Send</button>
28</form>

500

submissions / mo, free

fields, ready to ship

code outputs

60s

from copy to inbox

§ 00Framer + Customer Support Formplatform-specific integration guide

Why Framer developers choose splitforms for customer support form

Framer's code component feature lets you drop custom HTML directly into your design, which is where this customer support form fits. Framer's built-in form actions are limited — they forward to a Framer webhook that lacks email delivery, spam filtering, and a dashboard. The customer support form on this page bypasses Framer's form system entirely: paste it into a code component, and submissions go straight to splitforms for email, webhooks, spam filtering, and dashboard storage. Framer handles the design; splitforms handles the delivery.

§ 00Quick answerHTML · support

Yes — this is the shortest safe path for Framer.

Use the HTML snippet on this page, keep the customer support form fields visible in your Framer UI, and let splitforms handle delivery, spam filtering, storage, and webhooks.

best implementation

Paste the HTML version, then replace YOUR_ACCESS_KEY.

The posted payload contains your name, email, phone (for urgent issues), order / account id (optional), how urgent is this?, what's wrong?. Required fields are your name, email, how urgent is this? and what's wrong?.

native framer reality

use case fit

Live chat plugins start at $50-100/month per seat. For low-volume support, a structured contact form plus a Starter webhook into Linear or Help Scout does the same job for far less.

§ 01Customer Support Form × Framerwhy this combination, in 80 words

Built for Framer developers who hate operating a backend.

Splitforms is the form backend for Framer sites. One POST endpoint, no SDK, no plugin — drop the customer support form into a page and ship.

Splitforms is the form backend for Framer sites. One POST endpoint, spam filtering, and a real dashboard — drop-in, no server, no PHP. Free for 500 dashboard submissions per month; Starter adds email, signed webhooks, exports, and retained uploads; Pro is $5/mo for 5,000.

✦ what you get on the free plan

✓500 form submissions per month
✓2 forms on Free; unlimited forms on Pro
✓Spam protection (honeypot + classifier)
✓Webhooks: Slack, Discord, WhatsApp, custom
✓CSV export of all submissions
✓Email notifications (CC and BCC on Pro)

§ 02Copy-paste codeHTML · 28 lines

Drop into any Framer project.

Replace YOUR_ACCESS_KEY with your splitforms key, paste into a Framer page, and ship. No build-time integration required.

form.htmlhtml28 lines

01<form action="https://splitforms.com/api/submit" method="POST">
02  <input type="hidden" name="access_key" value="YOUR_ACCESS_KEY">
03  <input type="hidden" name="subject" value="New support ticket">
04 
05  <label for="name">Your name *</label>
06  <input id="name" type="text" name="name" placeholder="Jane Builder" required>
07  <label for="email">Email *</label>
08  <input id="email" type="email" name="email" placeholder="jane@example.com" required>
09  <label for="phone">Phone (for urgent issues)</label>
10  <input id="phone" type="tel" name="phone" placeholder="+1 415 555 0142">
11  <label for="order_id">Order / account ID (optional)</label>
12  <input id="order_id" type="text" name="order_id" placeholder="ORD-49281">
13  <label for="severity">How urgent is this? *</label>
14  <select id="severity" name="severity" required>
15    <option value="">Choose…</option>
16    <option>Critical — blocking us</option>
17    <option>High — losing time</option>
18    <option>Medium — annoying</option>
19    <option>Low — heads-up</option>
20  </select>
21  <label for="description">What's wrong? *</label>
22  <textarea id="description" name="description" placeholder="Steps to reproduce, error messages, screenshots if you have them." required></textarea>
23 
24  <!-- honeypot — bots fill every field -->
25  <input type="checkbox" name="botcheck" style="display:none" tabindex="-1" autocomplete="off">
26 
27  <button type="submit">Send</button>
28</form>

§ 03Setup3 steps · 60 seconds · zero config

Generate, embed, receive.

Three actions stand between you and your first customer support form submission. None of them require a backend, a database, or a CAPTCHA library.

STEP 01GENERATE

Generate a free splitforms key

Create your form

key=sk_live_••••••••

STEP 02EMBED

Paste the customer support form into your Framer project

Drop the form snippet into a Framer page, component, or layout. Replace YOUR_ACCESS_KEY with the key from your dashboard. The form action is a hard-coded URL — no env vars or build-time wiring needed.

snippethtml

<form action="https://splitforms.com/api/submit" method="POST">
  …
</form>

STEP 03RECEIVE

Receive submissions

Dashboard updates live on Free. Starter adds email delivery, signed webhooks, CSV export, Slack/Discord forwarding, and BCC to your team.

inbox · 1 newjust now

FROM contact@yoursite.com

New support ticket

Maya Iyer maya@studio71.co

Loved the demo — quick question about pricing on the 3-year plan. Are usage limits per project or account-wide?

§ 03bCustomer Support Contact Form (Help Desk)template-specific playbook

The reason this customer support form exists.

Webhooks into Linear / Notion / Help Scout / Zendesk · category-based routing.

why it matters

Support tools (Zendesk, Intercom, Help Scout) start at $20-100/seat/month. For early-stage SaaS handling 10-50 tickets a week, a structured support form that webhooks into Linear / Notion / Slack handles the volume without the subscription. The form captures ticket category (billing / bug / feature request / account access / general), urgency (blocking / high / medium / low), account email, and description. Routing the categories to different Slack channels or Linear teams turns the form into a triage layer. As you scale, switch the webhook target to Zendesk or Intercom and the form stays — same UX, different backend. SLA tracking still works because submission timestamps are stored.

route the submission

Capture ticket category

Required: category (billing / bug / feature / account / general), urgency, account email, description. Optional: screenshot upload (Pro), order/invoice number for billing.

Route by category

Webhook branches on category — billing goes to finance Slack; bugs to engineering Linear; feature requests to product Productboard. Each team owns their queue.

Auto-confirm with SLA

Auto-respond with ticket number and SLA promise ('we'll reply within 24 hours on weekdays'). Sets expectations and reduces the 'have you seen this?' follow-up email two days later.

§ 03cFramer production notesnative path · deploy · gotchas

What changes when this customer support form lives in Framer.

These notes come from the Framer platform registry and are rendered on this template page so crawlers see the framework-specific answer without opening a separate guide.

without splitforms

Framer's built-in form widget delivers submissions to a single email address (configured per form) with no dashboard for managing submissions, no webhooks below the Pro plan, and no spam filtering beyond Framer's basic bot detection. CMS-driven Framer forms inherit the same constraints. The native flow works for a portfolio's contact form; it falls apart for any setup that needs Slack/Discord notifications, multiple recipients, CSV export, or tagged form-name routing. Replacing it means writing a Code Component — Framer's mechanism for embedding custom React. That's the pattern splitforms uses: a Code Component with the access key as a property control, dropped onto the canvas like a native widget.

deploy notes

Framer publishes sites to its own CDN — there's no Vercel/Netlify config to manage. The form posts cross-origin to splitforms regardless. Framer's published sites have a default Content Security Policy that may block connect-src to splitforms.com on some plans; if submissions silently fail, add <meta http-equiv="Content-Security-Policy" content="connect-src https://splitforms.com"> via Site Settings → Custom Code → Head HTML. Lock the access key to BOTH your *.framer.app preview URL AND your custom domain — Framer serves both with different Origin headers. Framer's preview environment runs Code Components live, so you can test the form before publishing.

Framer gotcha

addPropertyControls must be the LAST statement in the file

Framer reads property controls only if addPropertyControls(Component, {...}) is called after the component is exported. If you put it before the export or wrap it in a conditional, the access-key control disappears from the right panel and you can't set the key visually.

Framer gotcha

Framer's canvas re-renders the component on every prop change

Editing the access key in the right panel re-mounts the form mid-edit. If a user is testing the form when you change the key, their status === 'loading' state resets to 'idle' visually but the in-flight fetch still completes. Not a bug in production — only an editor quirk.

Framer gotcha

Framer's published page CSP blocks splitforms.com unless you set it

Framer's published sites have a default Content Security Policy that allows known integrations. Splitforms isn't on the default allowlist — you may need to add connect-src https://splitforms.com via Framer's Site Settings → Custom Code → Head HTML, inside a <meta http-equiv="Content-Security-Policy" content="…"> tag.

Framer gotcha

Code Components don't get Framer's font system by default

If you use style={{ fontFamily: '...' }} in a Code Component, you have to import the font manually — Framer's site fonts only auto-apply to canvas-built elements. Use font-family: inherit to inherit from the parent frame.

PATTERN A

Pattern A — Code Component with property control

Paste into Framer's Code Components panel. The access key becomes a property in the right-side inspector — designers swap keys per page or per environment without touching code. Use the same wiring for the customer support form fields on this page.

pattern-a.tsxtsx19 lines

01// ContactForm.tsx (Framer Code Component)
02import { useState } from "react";
03import { addPropertyControls, ControlType } from "framer";
04export default function ContactForm({ accessKey = "YOUR_ACCESS_KEY" }) {
05  const [status, setStatus] = useState<"idle" | "loading" | "ok" | "err">("idle");
06  return (
07    <form onSubmit={async (e) => {
08      e.preventDefault(); setStatus("loading");
09      const fd = new FormData(e.currentTarget);
10      fd.append("access_key", accessKey);
11      const r = await fetch("https://splitforms.com/api/submit", { method: "POST", body: fd });
12      setStatus((await r.json()).success ? "ok" : "err");
13    }} style={{ display: "grid", gap: 12 }}>
14      <input name="email" type="email" required />
15      <button disabled={status === "loading"}>Send</button>
16    </form>
17  );
18}
19addPropertyControls(ContactForm, { accessKey: { type: ControlType.String } });

PATTERN B

Pattern B — Framer override (apply to existing canvas form)

If you already designed a form on the canvas with Framer's native form widget, an override can intercept its submit and re-route to splitforms. Useful when you want to keep the canvas-built design but swap the backend. Use the same wiring for the customer support form fields on this page.

pattern-b.tsxtsx12 lines

01// SplitformsOverride.tsx
02import type { ComponentType } from "react";
03export function withSplitforms(Component): ComponentType {
04  return (props) => (
05    <Component {...props} onSubmit={async (e) => {
06      e.preventDefault();
07      const fd = new FormData(e.currentTarget);
08      fd.append("access_key", "YOUR_ACCESS_KEY");
09      await fetch("https://splitforms.com/api/submit", { method: "POST", body: fd });
10    }} />
11  );
12}

§ 04Field-by-field rundown6 fields · names you POST

What every field actually does.

Each field below ships in the customer support form template — rename, remove, or add your own. Splitforms accepts any name you POST.

nameREQUIRED

TEXT

Your name

Greeting + dashboard label so submissions don't all read 'anonymous'.

placeholder · Jane Builder

emailREQUIRED

Email

Reply-to address — splitforms wires this so hitting reply goes back to the sender.

placeholder · jane@example.com

phone

PHONE

Phone (for urgent issues)

Faster qualification — phone leads convert ~3× higher than email-only on B2B forms.

placeholder · +1 415 555 0142

order_id

TEXT

Order / account ID (optional)

Standard input — splitforms accepts whatever you POST under this name.

placeholder · ORD-49281

severityREQUIRED

SELECT

How urgent is this?

Triage signal — drives whether this pages on-call or waits till Monday.

Critical — blocking usHigh — losing timeMedium — annoyingLow — heads-up

descriptionREQUIRED

TEXTAREA

What's wrong?

Free-text input — no character limit, expands as the visitor types.

placeholder · Steps to reproduce, error messages, screenshots if you have them.

§ 05Customer Support Form on other frameworks21 frameworks · same backend

One backend. Every framework.

The same customer support form template works on every framework splitforms supports. Pick yours.

§ 06Questions9 answered

Customer Support Form on Framer — FAQ.

Direct answers, no marketing fluff. Missing one? Email hello@splitforms.com.

01Does this customer support form work on Framer?

Yes. The form is plain HTML with a single POST endpoint, so it runs on any Framer site without server-side code, plugins, or SDKs. Drop the snippet into a Framer page or component and submissions land in your splitforms dashboard.

02How much does the customer support form cost on Framer?

Free for 500 submissions per month — no credit card, no trial. Pro is $5/mo for 5,000 submissions, and there's a one-time $59 3-year plan (15,000 submissions/mo for 36 months). The same pricing applies regardless of which framework hosts the form.

03Can I customize the fields?

Yes. The template ships with sensible defaults (your name, email, phone (for urgent issues), order / account id (optional)…) — add, remove, or rename any of them. Splitforms accepts whatever fields you POST.

04How does spam protection work on the customer support form?

A hidden honeypot field catches dumb bots, and a tuned classifier scores the rest. You only see real submissions in your dashboard. No CAPTCHA, no friction for human users — and it works the same on Framer as on any other framework.

05Can I send the customer support form submissions to Slack or Discord?

Yes. Webhooks are available on Starter and above, with auto-formatted payloads for Slack, Discord, and WhatsApp (via CallMeBot). Or send raw signed JSON to any URL — Zapier, n8n, your own server. Configure in the splitforms dashboard.

06Will it work on a static Framer site?

Yes — the form posts directly to splitforms from the browser, so no server is involved. Works on Vercel, Netlify, GitHub Pages, Cloudflare Pages, S3, or any plain Apache host.

07Should I integrate with Zendesk / Intercom / Help Scout?

When ticket volume crosses ~50/week, the dedicated tool's UX (queue management, canned responses, customer history) starts paying back the subscription. Below that, webhooks into Linear or Slack handle volume cheaper. Switch when you outgrow the simpler tools, not before.

08How do I handle SLA tracking without a help desk?

splitforms timestamps every submission. A daily Zapier / Make automation flags any unresponded submission older than your SLA threshold and pings the owning team in Slack. Crude but effective for small teams. At scale, switch to a tool that tracks time-to-first-response natively.

09Can I integrate with Linear / Notion / Productboard?

Yes — webhook the JSON. Linear and Notion both accept issue / database creation via API. Productboard accepts feature requests via Zapier. Routing categories to the right tool (bugs to Linear, features to Productboard) means each gets triaged in the place that team works.

§ 07Comparisonvs Web3Forms · vs Formspree

splitforms vs everything else.

Same drop-in API. More free submissions, Starter signed webhooks, MCP support no other backend has.

Feature	Web3Forms	Formspree	splitforms
Free monthly submissions	250	50	500
Custom fields beyond contact	Yes	Pro tier	Free
Webhooks (Slack / Discord)	Pro tier	Pro tier	Free, signed
AI / MCP submission inbox	No	No	Yes
Long-term plan (3-year flat)	—	—	$59 every 3 years

§ 08More templates for Framer5 adjacent patterns

Ship a customer support form on Framer in 60 seconds.

500 submissions per month, free forever. No credit card. Copy the snippet above and paste it into your Framer project.

Get free access key →Read the docs

founders pricing locked in · early access open

Customer Support Form for Framer

Why Framer developers choose splitforms for customer support form

Yes — this is the shortest safe path for Framer.

Paste the HTML version, then replace YOUR_ACCESS_KEY.

Built for Framer developers who hate operating a backend.

Drop into any Framer project.

Generate, embed, receive.

Generate a free splitforms key

Paste the customer support form into your Framer project

Receive submissions

The reason this customer support form exists.

Capture ticket category

Route by category

Auto-confirm with SLA

What changes when this customer support form lives in Framer.

addPropertyControls must be the LAST statement in the file

Framer's canvas re-renders the component on every prop change

Framer's published page CSP blocks splitforms.com unless you set it

Code Components don't get Framer's font system by default

Pattern A — Code Component with property control

Pattern B — Framer override (apply to existing canvas form)

What every field actually does.

Your name

Email

Phone (for urgent issues)

Order / account ID (optional)

How urgent is this?

What's wrong?

One backend. Every framework.

Customer Support Form on Framer — FAQ.

splitforms vs everything else.

Other ready-to-ship Framer forms.

Ship a customer support form on Framer in 60 seconds.