RMA Form in HTML — Return Merchandise Authorization Template

<form action="https://splitforms.com/api/submit"
      method="POST"
      enctype="multipart/form-data">
  <input type="hidden" name="access_key" value="YOUR_ACCESS_KEY" />
  <input type="hidden" name="_subject"   value="New RMA request" />

  <fieldset>
    <legend>Order information</legend>
    <label>Order number<input name="order_number" required /></label>
    <label>Product to return<input name="product" required /></label>
    <label>Purchase date<input name="purchase_date" type="date" required /></label>
  </fieldset>

  <fieldset>
    <legend>Return details</legend>
    <label>
      Reason for return
      <select name="reason" required>
        <option value="">— select —</option>
        <option>Defective on arrival</option>
        <option>Damaged in shipping</option>
        <option>Wrong item received</option>
        <option>No longer needed</option>
        <option>Changed my mind</option>
        <option>Other</option>
      </select>
    </label>

    <label>
      Product condition
      <select name="condition" required>
        <option value="">— select —</option>
        <option>Unopened / sealed</option>
        <option>Opened, like new</option>
        <option>Used, with original packaging</option>
        <option>Used, no packaging</option>
        <option>Damaged</option>
      </select>
    </label>

    <label>Details<textarea name="details" rows="4" required></textarea></label>

    <label>Photo of the issue (recommended)
      <input name="issue_photo" type="file" accept="image/*" multiple />
    </label>
  </fieldset>

  <fieldset>
    <legend>Your information</legend>
    <label>Full name<input name="name" required autocomplete="name" /></label>
    <label>Email<input name="email" type="email" required autocomplete="email" /></label>
    <label>Phone<input name="phone" type="tel" autocomplete="tel" /></label>
  </fieldset>

  <input type="checkbox" name="botcheck" style="display:none" tabindex="-1" />
  <button type="submit">Request RMA</button>
</form>

An RMA form captures the information your warehouse needs to authorize a return — order number, product, reason, condition, and photographic evidence for damage claims. Make every field required; vague RMAs (no order number, no condition info) clog the workflow and add hours of back-and-forth per request.

The reason select is the most important field. It drives the downstream workflow: 'defective on arrival' needs a warranty claim path; 'damaged in shipping' needs a carrier claim path; 'changed my mind' goes through standard returns. Map the reason values to your workflow stages so triage is automatic.

Photo upload (multiple) for damage claims. Customers can attach 5 files up to 10 MB each. Photos let you assess damage without shipping the product back — many claims can be resolved with a replacement before the original product even ships. Saves both customer and warehouse time.

splitforms emails you the RMA request and webhooks the payload to your warehouse system or CRM. Configure separate webhooks per reason value if the workflows diverge significantly — e.g., 'defective on arrival' triggers a Slack notification to QA, while 'changed my mind' goes to the customer service queue.

Order # + reason + photo upload. Triage by reason via webhook.